HTC One series

[ctuck100]

Hi,

My One S is losing time (is about 10-15 minutes slow during the course of a day) when the option "Automatic Date & Time" is checked.  Switching to manual and doing a restart temporarily fixes the problem, but seems to come back.

Anyone else suffereing from the same problem?

CT

[Lee]

Hi there ctuck100,

Thanks for your post about your One S losing time.

I've had a look around the internet and can only find one other user experiencing this issue. Only one suggestion on how to fix it has been forthcoming so far.

Do you have any applications downloaded to your device?

If so, it would be worth deleting them and leaving it in its natural state for 24 hours to see if this alleviates the issue. If it does, then add one app at a time to see if you can narrow the cause down.

If the device still loses time in it's natural 'out of the box' state, then I'd suggest a replacement if the handset is under 7 days old.

Let me know how you get on.

Cheers,

Lee

[ctuck100]

Cheers, going to test out if it's a consistent problem or intermittent dependent on my location.

Found a similar issue online (but with the Sensation):

http://androidforums.com/htc-sensation/526449-slow-running-clock-since-ics-update.html

[danmick99]

I'd like to add that I'm also having this problem, although I assumed it must be due to a problem with the network time servers rather than the phone itself. Either way it's very annoying!

[ctuck100]

After playing around it seems like the clock only runs slow if I'm connected to the Wifi at my work (I wondered if it was a mast problem but when I'm on mobile internet it doesn't occur), which is really, really odd.  Other Wifi connections don't cause this, and once it is slow the only way to get the right time again is to restart the phone.

Danmick99, are you still having the same problem and it is because of your Wifi?

CT

[danmick99]

You might be onto something there - my phone was running 4 minutes slow with it set to use network time, but with wifi connected. I turned wifi off and restarted the phone, and within a couple of minutes it had corrected itself. It's still rubbish though - there's nothing wrong with my wifi and I never had this issue when my old Desire was connected to it, so what's going on? I'm getting my third replacement One S tomorrow because of another issue with the home button (I've posted about this on a separate thread). HTC used to be a name synonymous with quality (the Desire is still going strong after over two years without any issues) but it seems to me that they're starting to panic over falling sales and putting phones out before they're ready. I'm very disappointed.

[Nige114]

I have had a HTC One S for a day and noticed it was running slow this morning, if I turn it to manual time setting and correct the time then go back into settings and select network time it imediatly changes back to the slow time (aprox 8 mins) wifi is turn on in the home.

Is there any further news on this topic?

[James]

Hi Guys,

Thanks for your post here.

So that we can look into this for you please can you try the following;

Turn WIFI off for 1 day and see if the time stays correct,

Turn WIFI back on for a day and see if the time changes.

If we can verify if the issue only occurs when it is connected to WIFI we will be able to investigate this further for you.

James

[ctuck100]

Certainly for me this only applies to Wifi - but not all Wifi!  I don't have this problem on my home network, only at work.  I didn't have this problem with my previous phone, an HTC Desire.

Since I wrote the title to this I've noticed that it doesn't seem to matter if it's set to automatic time or manual time, it still loses time when connected to the Wifi network.

[James]

Hi ctuck100,

To be honest as this is only affecting the phone when connecting to your works WIFI then there isn’t much that we can as it would suggest that it is the time within your works WIFI network that is out and when the phone connects to the network it uses the data connection to verify the time.

It then sees that it is different and changes the phone for you.

However, if you notice that this happens when on 3G as well and others report the same issue we can then raise this to our devices team for further investigation.

James

[ctuck100]

I thought that it might be just the time settings on the Wifi, but it slows even when it's not set to run automatically.  No other devices connected to the Wifi experience the delay.

If it was merely a difference in clock time then moving out of Wifi would cause it to recheck and correct the time - this doesn't happen, a restart is required.

I think it's a device issue when interacting with certain Wifi zones.  I work in a University, I would have thought it's unlikely that the whole university's wireless network is losing a couple of minutes an hour.

[ctuck100]

Did a software update last night, the problem seems to have disappeared!

[frank101]

Just to add that I also have this problem.

- Time is slow about 15 min

- Correcting time manually and then setting it back to auto will revert back to the wrong time

- Disabling WiFi and restarting the phone will eventually give the correct time, (Note that time on the WiFi network is correct anyway).

Time keeping is vital, so this is pretty rubbish.

[danpa]

I have a HTC One S and had the same problem. In automatic network time anything could happen, in manual time I would lose 10-15 mins overnight and invariably miss my alarm.

Given the rest of the phone is great I decided to try an App fix and downloaded "Atomic Clock Sync" which is a live wallpaper from the market. Admittedly this cost $5 (about £3.30) but for the price of the phone it seemed worth a go. The good news is my time is now fixed and accurate when the App is deployed as a live wallpaper and automatic time is set to on. This seems to link the wallpaper time to the phone time.

The App has a number of settings to make it configurable (how often to update, what to show, what background wallpaper etc) but does has some failings you need to be aware of before spending any cash to fix this:

- If you want to have a background photo image it does seem to put it on the wrong orientation too often. I had to either chose an image that it was happy with or rotate the file in the gallery before selecting it. Not ideal.

- The clock display on the wallpaper could be more attractive, but it is okay with a bit of tinkering and icon arranging

- The background image doesn't scroll as you scroll across the front pages of your phone screen. Don't like this bit.

Have left this feedback on their App page so hopefully they will build fixes into the next version.

I have no affiliation to the App by the way but thought I would share one solution (and limitations) if you are prepared to lay out  a small amount of cash.

Good luck,

Dan.

[katy_47]

Mine is not losing time, it's just completely wrong!

My time settings are set to Network Provided Values (automatic), and it says GMT+1 british summer time, but the time has just started appearing several hours wrong! It is currently 19:52, and the phone says 23:42! Will this be sorted by the network or should i just stick to entering it manually?! It's alway been fine before

[Timdog]

the time on my phone has this afternoon jumped forward about four hours. is this a vodafone problem?

[Lee]

Hello everyone,

Thanks for updating the thread.

Please could all affected users please confirm the following information for me?

• Device
• Software version

Once we have this information we'll be able to investigate.

Kindest regards,

LeeH