HTC

[stribama]

Thanks for the response Wayne, but George did this waaaaay back at the beginning of January and so far nothing.

After three months of trying to use the phone will all the problems I'm sure I'm right in saying many Magic owners feel extremely l let down by Vodafone. I'm sure if we were in the States this would have "Class Action" written all over it. The deterioration of battery life only started since the upgrade. Any sending off of devices to try to appease customers really has the opposite effect and users receive a phone that still doesn't work and have had to put up with further disruption. I am due for a renewal in a month or so, should I stay with Vodafone after this fiasco? I'm sure that for many customers the answer to that question is more than clear.

08-01-2011 02:58PM

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George wrote:

Hi guys,

Thank you all for posting. I've flagged this up to our devices team and will keep you posted with any updates.

George

eForum Team

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[brainiacsystems]

Right that's It. If the mods on this site are happy ripping off my hard work (which was suggested at the time as a "user fix" not a "software fix") then I feel I should at least get one of those Nexus One's that they were happy giving out (for free) to a previous poster on this site.

I'm experiencing more problems with my phone every day and I now have a phone not a smart phone. Please don't suggest anything to me regarding sorting out my phone as I quite clearly have more knowledge about this device than any of you. Please get In contact with me regarding my Nexus One which I rightly deserve.

Unlike other people on this site I have access to free solicitors which will fight my case about buying a device which Is no longer fit for purpose. It's called trading standards folks. I recently got plenty of advice and legal stand points from a few solicitor friends who would be more than willing to take this case on free of charge. I have plenty of evidence from this site and others relating to this problem. Vodafone also shot themselves In the foot by admitting defeat and giving a free Nexus One to a disgruntled customer setting a precident for similar complaints.

Please contact me regarding delivery of my Nexus One. My email Is ********* and my phone number Is **********. 

[Andy]

Hi brainiacsystems,

I've edited your personal details out from your post so as to prevent you receiving unwanted calls and emails.

Thanks

Andy

Moderator

eForum Team

[engine]

Just adding my disatisfaction over this upgrade.

Like others have noted, the HTC Magic is not up to running this version of Android.

My prime gripe is that the phone is too slow to be usable.

It's now like an old computer trying to run Windows 7.

Vodafone have have misjudged this, and continue with 'work-arounds' (originally suggested by a savvy customer) that are not something users should even have to do.

For me, this is the second time of major disatisfaction with Vodafone. Sadly, there is no other operator in my area with a decent signal otherwise i'd be off.

[stribama]

F.A.O. VODAFONE:

Please could you let us know what options you are proposing regarding the issues regarding the FroYo update of the HTC Magic.

We've had the update for three months now and this thread has been going for about the same length of time, the Device Team have been aware of the problem for two of those months. Since which vodafone have provided next to no support, apart from suggesting sending the phone to be repaired (not necessary as software related and not hardware) or re-posting another member's workaround (just plain cheeky).

I have another month to go before I am eligable for a phone upgrade, however I do not believe I should have to suffer for a fifth of my contract with a phone that is unusable. It lasts around eight hours with minimal use with sync and 3G on, so not even the length of what is considered a "business day", let alone any commuting time/time at home. Given that the phone sometimes takes ages to charge a quick top-up has little effect.

Please could you give us some concrete options or solutions. I am a fairly patient person, but this is really pushing it. By releasing the untested update you killed the Magic.

RIP Magic

[xntrick]

My phone is UNUSABLE after the 2.2.1 update,lots of freezes and battery goes down really quickly.
I want my donut android 1.6 back.
How to I get that?
Vodafone get in contact with HTC or Google or whoever becasue this update should have not been pushed to our phones.
We need a solution.

[scerpico]

As everyone else here i've been having the same problem since the update. When I first received it (december) the phone was unusalble, each screen swipe or app startup (both 3rd party and system supplied) would cause the phone to either freeze or just shut down.   In December I did a full factory reset, along wth a ful clear down of my SD card, nothing on there that wasnt already backed up.  

And had no satisfaction, not a heavy phone user, dont watch video or play music on my magic. I've been reading all the forums and never found a viable solution, I do use the blue tooth for hands free in the car and  dont beleive a viable solution is for me to have to do a reset everynight to reset the bluetooth.

I do still have a smart phone as is does all that i want however, I don't really have a moblie phone any longer as a I need have it on the charge constantly.  I've been a loyal and satisfied Vodafone customer for many years now, and this is the first time i've had any issues.  

Contract running out soon so I thought I'd post atleast once on a VF forum before I say good by to the them for good.

Regards!

[riz]

Hey guys,

I've had the same problem with the battery only lasting about 7 hours between charges with little/no use.  Looking at battery usage it showed a large percentage as 'display' even though i have the screen auto switching off pretty quickly. Tried the reset but to no avail (apart from having to sort out app's again).

I went to the vodafone store to get basically no help, the lady told me to switch loads of things off, basically all the smartphone functions, and i said if i do that i may as well dust off my 3210 to which she replied, well thats your choice!!, but even with pretty much everything turned off the battery still didnt last a day (i ended up having to take my charger to work!!)

I then phoned vodafone to get transfered to HTC, a really helpful guy got me to tick 'allow USB debugging' (aparently having this ticked can sort out problems) (found at - settings/applications/development/allow USB debugging)  Well battery life pretty much as it was before the update. Just to check i unticked it a week later and the battery use was back to high percentage 'display' and a 7 hour battery, next day retick and back to normal usage (all auto updating on, a few calls, few texts, few games etc and 18hours later 25% battery left)

So if you've tried the reset and you still have short battery life then try the USB debugging.

Hope this helps/

[stribama]

Hmmm... Interesting Riz. Not sure what USB Debugging would do, but I'm going to give it a go. I am at a point now I think that if someone said if I charged it under a full moon on a silver plate with a clove of garlic on the screen I'd give it a go!

Still nothing from Vodafone... what have the devices team been doing to correct this situation since they were made aware of it on the 8th January?

If nothing gets done I think it'll be time to change operator.

[riz]

Stribama, please do, will be interesting to see if mines a one off or its a good work around. I have no idea how/why it works, it seemed pretty random to me when the guy on the phone told me to tick it, but it worked, so fingers crossed for you.

If it does work for you and others then its pretty poor that the manufacturer can get my phone sorted about 5 mins over the phone and vodafone havent helped at all.  It certainly reduces my brand loyalty (been on vodafone for over 10 years)

[stribama]

I wish I had the same experience as you Riz, I've tried it over the last couple of days but I get just over 8 hours from a full charge. I can't believe this phone uses 12% battery per hour.

Vodafone's response to this is extremely poor and I suspect they'll be loosing some custom because of it. Unless there is a change or some kind of incentive to stay with them then I doubt I'll be renewing. I, along with many, many others have been without normal use of the phone for over 3 months and the only response has been to reset it or send it off for repair - both of which do not solve anything.

Come on Vodafone, sort it out!

[riz]

Sorry to hear it didnt help, the only other thing i can think is that while i was on the phone to vodafone and then HTC i was deleting app's and i havent added any back yet, sorry cant remember which they were that i deleted but my phone has very few now. Its also still very laggy and very buggy at times, but i can just about live with that till the summer when my contracts up, then what to go for??

I know what you mean about vodafone's support, i was told at the shop that i should be able to change my phone early via the website, but this will end up with me on a 30 month contract, so 18 months into the contract vodafone do something like this again then i'll be stuck with a less than perfect phone for a year and a half!! The other option i mentioned in the shop when instructed to turn off bluetooth, 3g, wifi, gps etc was dusting off my 3310, to which i was told that was up to me if i want to do that!!

Such a shame we werent given the option to go back to 1.6 that worked fine on the phone.

Anyway, sorry again it didn't help, but worth a shot i guess.

Riz

[mstreader]

After a random reset from which the phone didn't recover and needed yet another factory reset I emailed technical support via the VF website to be told to send the phone back for repair.  I had explained that I felt it wasn't worth the bother as it was highly unlikely that it could be repaired and made to work as expected.   I was then told to phone the insurance comapny as they would provide a replacement phone,  Utter rubbish!  This was not the case and I have now been advised to take the phone to a VF shop who will provide a replacement whilst mine is 'repaired'.  Is this really worth the bother or shall I just buy a cheap android phone to tide me over until I can escape form the my current contract.  Advice gratefully received.

A totally disaffected VF customer

[thesoupdragon]

Before you send it off for repair, take the battery cover off. Shine a torch into the Lanyard hole. Look behind the Lanyard Hook, this is where the water damage sensor is. If it's pink or red, don't bother sending it off for repair. It will come back as water damaged.

[stribama]

I contacted HTC the other day and received a reply from them, but unfortunately all they came back with was the following:

Thank you for contacting HTC regarding your HTC Magic.
I understand that you are currently experiencing difficulties with battery life.

Please check if USB Debugging is switched on. Please access setting - Applications - Development - USB Debugging. Please tick on this option when connecting/synchronising with PC. Tick it off during day to day usage. If you downloaded new applications recently please try to uninstall them and test battery afterwards. Please switch off connections like Bluetooth, Wi-Fi or Mobile Network when not using it. Also manage screen brightness (Settings - Display).

If battery life will not improve please try to reset phone back to factory settings and test battery afterwards. Please note that reset will delete all data from phone memory (except SD and SIM cards), please back up your data first.
To perform hard reset please follow these steps:
1. Press Home.
2. Press Menu, touch Settings.
3. Scroll down and touch SD card & phone storage.
4. Scroll down to the Internal phone storage section, then touch Factory data reset
5. Touch Reset phone
6. If prompted enter the screen unlock pattern
7. Touch Erase Everything
8. The device will now restart.

This is not new information and so I won't even bother trying it. It seems clear that either the Magic is just not compatible or that no one wants to spend any time sorting it out - though at the expense of loosing customers.

All I can think of that if this is the case we are provided the means to return to 1.6 (if we wish) and be provided with some form of compensation for having to put up with this situation and, frankly, having been abandoned.

Soon we would have been it this situation four months - is this really acceptable?

[mparack]

Been struggling with my Magic for the past few days. It was becoming really slow and randomly rebooting. Did another factory reset but was still pretty much the same. THe phone was getting really hot even when not being used . Then I enabled the USB DEBUGGING and in an eye blink the speed was unbelievably faster. I think everyone should try this as a quick fix until they replace the phone.

[stribama]

Still nothing from Vodafone?

Think it's time we went our separate ways...