14-03-2012 08:25 PM
HTC announced that several phones including Desire S and Desire HD will be getting ICS eventually with some models (not Desire ones, sadly) will be getting updates "within weeks".
I am wondering whether Vodafone could enlighten its customers on when it is planning to roll out the update?
I take it that there wll be a usual delay to allow customization?
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14-03-2012 09:11 PM
Vodafone won't give any date's for the new firmware releases.
Each Firmware release must go through full testing before Vodafone wil allow it onto their handsets.
All is explained here
15-03-2012 01:35 PM - edited 15-03-2012 01:36 PM
Also, as you will find out, Vodafone has no idea how long this process could take and will not even estimate a schedule. It doesn't even guarantee it will even release it at all.
In the past, adding all the Vodafone crapware into a nice new OS has taken ages, hence the reason I would never get a branded Vodafone handset again...
07-04-2012 05:56 PM
Unfortunately we don’t have any official dates for any firmware releases as these dates can change on a daily basis.
For more information on firmware releases, please check out our firmware statement.
I’m part of the Vodafone Tech Team and here to help. As this is a public forum, we can only answer non account specific queries. Please note, we’re unable to reply to private messages.
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13-04-2012 05:25 PM
26-04-2012 08:32 PM
Vodafone's firmware policy states:
"What happens if I update my phone to an unofficial (non-Vodafone) version of software?
All mobile phones that we sell are covered by the manufacturer’s warranty. Provided users are downloading official software, whether operating system updates or applications, via the manufacturer’s website, PC software or Over The Air there should be no impact on its validity.
Any update that users are prompted to download to their device through an official channel (either by the manufacturer or Vodafone directly) is classed as an official update. For example, if you are told an update is available for your Samsung Galaxy S through Samsung’s Kies PC Sync software, your warranty won’t be impacted if you choose to install it."
Are you confirming that if HTC offer an unbranded firmware update via its own web site or similar channel before Vodafone finish its own version then owners of Vodafone branded phones are OK to install the new official unbranded software?
01-05-2012 03:28 PM
So the device will still be covered by the 24 month HTC warranty, which states that if a fault is found the:-
"9 b) ...the Customer should then contact the dealer where such Product was purchased"
In this case the dealer is Vodafone.
Can you confirm what actions Vodafone takes if a faulty phone is returned under the HTC warranty?
02-05-2012 10:00 PM - edited 02-05-2012 10:02 PM
The full seciton 9b reads:
If the problem cannot be resolved by reference to the user manual the Customer should then contact the dealer where such Product was purchased or visit your local HTC website,..or HTC service center or www.htc.com for further information.
I'm not entirely sure what would happen if you sent it back to Vodafone. Worst case i guess they would send it back saying your warranty with Vodafone had been voided and Advise you send it to HTC.
In reality they would probably repair it as usual and take no notice of the software version, don't quote me on that, as I say i'm not sure.
If the update makes a change to the handset which meant Vodafone could not flash it back to their version then you would definatly get it sent back though
03-05-2012 11:02 PM
Under the Sale of Goods Act 1979, as the seller its Vodafone's responsibility to honour the manufacturers warranty. Whether they do that by providing repairs in their own service centers or return it to HTC's service centers is up to Vodafone. As the buyer I am told to return the phone to Vodafone for a repair and they are obligated to provide it (so long as the fault is covered by the warranty).
This effectively renders Vodafone's warranty as worthless.
So returning to the initial topic, owners of Vodafone branded phones are entitled to install HTC's ICS update via an official channel as permitted by the t&c's and that will have a very limited, if any, impact to the warranty.
03-05-2012 11:49 PM
so long as the fault is covered by the warranty
And if the fault is found to be caused by incorrect software versions then arguably this isn't covered by warranty. As i mentioned in a lot of cases it will make no difference the software vesrion, as long as they can flash the Vodafone version back on you would be fine.
A lot of it will depend on the process you use to carry out the update. Some processes require you to unlock the bootloader which HTC state will void your warranty. In this case you would be on your own.
07-05-2012 06:41 PM
The bottom line is that you'll wait for ages for an update from VF, and going elsewhere for an update is fraught with difficulties re the warranty.
Also, I've read in the past that going to, for instance the HTC update/download site, you couldn't download the update from there either because you had to input some numbers from your handset and the site recognised the numbers as being VF and wouldn't allow you to download anyway!
All this nonsense/hassle is partly why I now buy my own handsets and negotiate SIMO deals.