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27-11-2012 01:41 PM
I ordered my phone in october. And this is my second bill after my upgrade and i've been charged for the delivery in my second bill.
I never agreed for any delivery of £5 and i got my phone delivered to a vodafone store. I was never made aware of this charge at any time. The sales person never mentioned it to me. Plus I also requested (within the first 7 days) specifically for my new contract to be sent to me via email and nothing was mentioned again.
Also this is my second handset from vodafone. I was not charged for this £5 delivery for my first one and hence I was not aware of it.
I called up the customer service and the lady said it must have been assumed that i was aware. Well i wasn't.
I never agreed to pay the £5 delivery charge nor was made aware, can this be written off?
29-11-2012 10:54 AM
If you ordered over the phone then a standard delivery charge of £4.94 is applicable - this forms part of the script that the sales agent reads to you as part of your upgrade.
You would need to agree to the script in several places before the call is completed and your phone is ordered but I can understand how you may have missed the info about the charge.
We can have a listen to the call for you and see what was mentioned - if the agent missed this info off we can feed it back and get you refunded if necessary.
I've sent you a PM with instructions on how to contact the team - follow these and we'll be in touch as soon as we can to help.
26-11-2014 11:43 PM
I bought an apple Ipad recently from a vodafone store and opted to collect it from the store and there was no mention of this delivery charge at that time. Now after 2 days I recieve an invoice for delivery charges of 4.94. So I don't understand as to why do I have to pay for delivery charges having collected the Ipad instore??? And why wasn't I told about these extra charges before. I can't believe I just moved from O2 to vodafone for this kind of a service...