09-07-2012 02:02 PM
Sensation now out of action and back in box as it is of no use with these problems. Borrowed a old desire from work mate for a week so I really hope this problem is sorted for good by the time I have to return the desire.
I have faith in you Ben please don't let me down mate,
12-07-2012 01:09 PM
so, I'm finally back from holiday and going to sort out dust issue. I've sent it to Voda once already, and they've sent it back without fixing it. Wayne suggested sending it to HTC direct, but one of the mods here said that its better to send it to Voda again, as then you guys can see what's been done (or not). So which route do I take?
13-07-2012 02:40 PM
Our repair centres will pass a unit on to HTC's repair centres if it's an issue we can't resolve so we kind of act as a first port of call. HTC can take a little longer if used indirectly but you're more than welcome to approach them directly if you're not satisfied with the analysis carried out on your previous repair.
14-07-2012 07:41 AM
Thanks for reply. Well, I've sent it to Voda already, and they've sent it back with nothing done to it. I'll try my luck again with your repair service again, as HTC, from my experience, seems to take long time, and i have no smartphone to fall back to. All I really wanted was to find out if there was a way to leave a note or something to make sure same thing doesn't happen again and phone doesn't end up being ping ponged between me and repair centre. Which, as I've learned, can't be done as you guys don't have any contacts with repair team.
Anyway, I'll send it to Voda again, will leave an extra note explaining the situation, and will let you guys know how it went.
14-07-2012 04:17 PM
Let us know how it goes Tinky. I recently sent off my HTC Sensation for repair as it has dust clouds on the left and right of the screen, as well as a dead pixel and dust speck right in the middle of the screen. I added some test wallpapers to the phone (black, white, rgb etc) so that the Vodafone rep at the store could clearly see it too. I also made her view it in direct sunlight as it is more visable. Even though she said that the Vodafone warranty does not cover dust under the screen as it falls under "general wear and tear", I insisted that it should be sent off as at the time, it was the top Android smartphone and that it was not acceptable.
I had a refurb unit sent back to me after it was deemed the repair would take too long to do. Thus far (knock on wood) its been running fine. So credit to Vodafone for sorting it out for me.
Mobile: Samsung Galaxy S3
If I have helped you in any way then please click on the star on the left ^_^ Thank you!
27-07-2012 01:14 PM - edited 27-07-2012 01:16 PM
28-07-2012 11:47 AM
Unfortunately we are restricted to what we can offer other than another repair however; this should only take 7-10 days as opposed to 5 weeks. (through our repair centre)
With this process there is a possibility that an exchange may be issued by the repair centre if it can’t be repaired within a reasonable timescale so it is always worth doing.
I can only apologise for the inconvenience and frustration that you are experiencing with the phone at the moment.
28-07-2012 02:38 PM - edited 28-07-2012 02:47 PM
Thanks for your reply. Part of the problem is that i was told by CR that Vodafone repair centre cannot repair ir, so i HAVE to send it to HTC.
I've found that quite a few people i've spoken to at Voda are incompetent and give their opinion as a fact. Not trying to make CS look bad, just stating the fact. One adviser on live chat told me that I can just walk into the Voda store and they will do it there and then. Explanation that in UK shops don't carry out any sort of repairs didn't convince her, and she insisted that is what i do. Then last person i spoke to said that Voda cannot do it even at repair centre, and i have to send it to HTC direct. Quite inconsistent i must say.
I'm afraid from the beginning I've had nothing but poor CS from Vodafone, apart from you guys on WRT. I'm glad i came across you as otherwise i don't think any of my previous issues would have resolved. I want to thank Simon, Wayne and one other whos, i'm sorry to say, name I've forgotten for the help I've received.
What I asked above is that if you can do something to help me out it would be nice, but i do understand that it is your right just to stick to T&C and tell me to just send it to HTC. It wouldn't make me happier, but i would understand.
By the way, phone battery has improved somewhat, but still nowhere near where it was before that problem. Instead it's got speed and stability problems now.
P.S. I'm not sure if you followed the story from the begining, but I've already sent it away once and had it returned to me with "no problem found" note.
29-07-2012 11:53 AM
Thanks for getting back to me.
To be honest our repair centre is there to repair any fault with a device that is covered under warranty and as such there is no reason why you would be told that a repair would not be completed by us.
I think that we do need to look into the account and speak with you directly to see if there is anything else that we can do for you.
So we can do this a PM is on its way to you now, please follow the details on the PM and we will be in touch as soon as possible.
You can find your PM inbox here.
22-08-2012 02:32 PM
Wear and tear makes me laugh i upgraded to a Sensation 10th Oct 2011 I went back to the store 3days later as i had dust under the screen and luckily as I still was within my cooling off period the store changed it for me, now no dust but all the other issues with the sensation are happening so not a happy bunny again.
23-08-2012 12:54 PM
Thank you for your post.
I understand that this has caused you frustration, I have responded to your other post here.
28-08-2012 02:19 PM
Thanks DaveCd, I have spoken to a couple of your guys (one been a lady Jenny) who advised to do a factory reset, Done that but in the process of setting the phone up it restarted 3times and battery went from 85% to 4% popped on charge and in 2 mins was showing battery at 100%????? anyway long story short went to local VF store and now justwaiting to see what i get back.
Will advise outcome around 3rd Sept ish