You are here:


Ask a question:
Rank 1: Guest
Posts: 2
Registered: ‎16-11-2011

Failed update Trophy 7

My grandson's Trophy 7 phone will not start now after he said it tried to do an automatic update. It just shows the Htc screen or the Vodaphone symbol. Is there any way of fixing it without trying a hard reset? He has photos on his phone he doesn't want to lose.

Message 1 of 3 (4,600 Views)
Moderator (Retired)
Posts: 5,687
Registered: ‎30-11-2009

Re: Failed update Trophy 7

Hi driver123


The only thing that I can suggest that could fix it is the hard reset. I would recommend backing up photos etc on a regular basis as I know that it is very frustrating losing those photos.


Message 2 of 3 (4,568 Views)
Rank 1: Guest
Posts: 2
Registered: ‎16-11-2011

Re: Failed update Trophy 7

Thanks Martin I will give it a try. I think he has learnt the lesson about keeping things backed up the hard way.

Message 3 of 3 (4,561 Views)
Got a question?

Get help and technical support on Vodafone's devices, products and services from our online community

If your question relates directly to your account or mobile number please contact our customer services team.

Help and Support
My Vodafone

My Vodafone

Stay in control of your spending and manage your account online.

Log in

Register for My Vodafone

Top up