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Rank 1: Guest
chyde88
Posts: 2
Registered: ‎11-03-2012

HTC Desire S Wont Unlock

I submitted the form. Recieved the details 3 weeks later. Tried a new sim in the phone and it doesnt unlock or ask for a code. I followed the instructions carefully. Please can someone help me with this?

 

Nuc resolutions reference number is 391006

imei number : 358967042814698

and the unlock code is 77314174

 

 

Note :

ive tried 3 different sims and get the same problem

 

Thank you,

Christina Hyde

Message 1 of 7 (4,547 Views)
Tech Team
DaveCD
Posts: 5,808
Registered: ‎26-07-2011

Re: HTC Desire S Wont Unlock

Hi chyde88

 

Thank you for your post and a very warm welcome to the eForum from myself and the team. :smileyhappy:

 

I have emailed our NUC team to see if I can gather further information, in the meantime I have sent you a Private Message so we can obtain security details in the event we need to verify you.

 

You can find your PM inbox here.

 

Many Thanks

 

DaveCD

eForum Team

I’m part of the Vodafone Tech Team and here to help. As this is a public forum, we can only answer non account specific queries. Please note, we’re unable to reply to private messages.


If you see a helpful post, please click the 'Thanks' button to let the author know. If a post solves your query, please click the ‘This is the Answer?’ button. This helps others find helpful answers in the community too.

Message 2 of 7 (4,469 Views)
Tech Team
DaveCD
Posts: 5,808
Registered: ‎26-07-2011

Re: HTC Desire S Wont Unlock

Hi chyde88

 

Thank you for your patience, I have just received an update from our NUC teamas shown below.

 

I have checked in our database that the NUC provided is correct for the IMEI: (Sent Via PM) . Please go through following checklists:

 

1)     Please verify the IMEI number of your handset by dialing *#06#

2)     Please check if your handset is already unlocked or not by inserting a non Vodafone UK sim card.

3)     Please share the error message that comes up when you try to unlock your handset.

 

Many Thanks

 

DaveCD

eForum Team

I’m part of the Vodafone Tech Team and here to help. As this is a public forum, we can only answer non account specific queries. Please note, we’re unable to reply to private messages.


If you see a helpful post, please click the 'Thanks' button to let the author know. If a post solves your query, please click the ‘This is the Answer?’ button. This helps others find helpful answers in the community too.

Message 3 of 7 (4,456 Views)
Rank 1: Guest
chyde88
Posts: 2
Registered: ‎11-03-2012

Re: HTC Desire S Wont Unlock

Ive tried an orange sim card this time, i still get the same 'limited service' with no option to select a provider or mobile network and the IMEI is the correct number. Ive taken a few screenshots.

 

 

 

 

2012-03-14_14-56-03.jpg2012-03-14_14-56-09.jpg2012-03-14_14-56-24.jpg2012-03-14_14-56-30.jpg

Message 4 of 7 (4,452 Views)
Tech Team
Simon
Posts: 9,996
Registered: ‎10-01-2011

Re: HTC Desire S Wont Unlock

Hi chyde88

 

Thank you for posting back with the details. We'll now need to verify some further details so if you haven't been able to already, if you could e-mail us directly on the details provided to you in DaveCD's private message with a link to this post one of the team will be in touch.

 

Thanks

 

Simon

I’m part of the Vodafone Tech Team and here to help. As this is a public forum, we can only answer non account specific queries. Please note, we’re unable to reply to private messages.


If you see a helpful post, please click the 'Thanks' button to let the author know. If a post solves your query, please click the ‘This is the Answer?’ button. This helps others find helpful answers in the community too.

Message 5 of 7 (4,431 Views)
Rank 1: Guest
davepick
Posts: 4
Registered: ‎31-03-2012

Re: HTC Desire S Wont Unlock

Hi Support guys,

 

I am having exactly the same problem.  Where should I send the details to?

 

Many thanks

 

David...

Message 6 of 7 (4,315 Views)
Tech Team
DaveCD
Posts: 5,808
Registered: ‎26-07-2011

Re: HTC Desire S Wont Unlock

Hi davepick

 

Thank you for your post and a very warm welcome to the eForum.:smileyhappy:

 

You can send the details to us following the Private Message that I have sent to you and either myself or one of the team will be in touch as soon as we can.

 

You can find your PM inbox here.

 

Many Thanks

 

DaveCD

eForum Team

I’m part of the Vodafone Tech Team and here to help. As this is a public forum, we can only answer non account specific queries. Please note, we’re unable to reply to private messages.


If you see a helpful post, please click the 'Thanks' button to let the author know. If a post solves your query, please click the ‘This is the Answer?’ button. This helps others find helpful answers in the community too.

Message 7 of 7 (4,292 Views)