19-05-2012 08:58 PM
My sister has an HTC desire phone and every time she texts me (Iphone4S), and only me, I get two duplicate messages within a few seconds. Very annoying.
It doesnt happen to me when I send out, or to anyone else receiving her texts. Both on Vodafone.
21-05-2012 11:07 AM
Thank you for your post and it is great to see you here on the eForum.
I have to admit this is rather a strange one, have you got your sister saved in your contacts twice?
Please can you both ensure you are using the latest software for your devices, could you also please perform a hard reset as described below and ask your sister to perform a soft reset by holding down the home button and the power button until the device appears to have switched off and the Apple logo has reappeared.
- Switch the handset on
- Whilst powered up, remove the SIM card and battery
- Put the battery back in and switch on
- Wait a couple of minutes, then remove the battery again
- Replace the SIM and battery and switch back on
I have also sent you a Private Message to follow, this way we can check the SMS both sent and received if both on Vodafone to see if there is a duplicate on the network.
You can find your PM inbox here.
It would be amazing if you could take 30 seconds to complete a quick survey to aid my development.
I’m part of the Vodafone Tech Team and here to help. As this is a public forum, we can only answer non account specific queries. Please note, we’re unable to reply to private messages.
If you see a helpful post, please click the 'Thanks' button to let the author know. If a post solves your query, please click the ‘This is the Answer?’ button. This helps others find helpful answers in the community too.
21-05-2012 10:37 PM
Thank you so far, apparently I dont have enough privelidges to access private messages- perhaps you could email directly.
I will ask my sister to carry out a reset on her HTC Desire. There doesnt appear to be any duplicate contact entries but ill double check