29-03-2010 02:06 PM
My work email is an Outlook account - I think its a POP3 not an Exchange Server account. I set up Activesync and my phone successfully synched with the email, calendar, contacts etc on my work computer.
However it would appear that I can only send/receive email from the computer - my phone wont send and receive email from the Outlook account - it will only sync and then send from my work computer. Is there a setting I'm missing here, or is it only possible to view synched email and write draft replies on my phone?
This seems a bit pointless to me - the whole point as far as I am concerned is that I want to be able to receive my work email on my phone when I'm out of the office!
Any comments gratefully received.
29-03-2010 03:05 PM
Welcome to the Vodafone eForum from all of the team.
so we can get a resolution for you please can you answer me a few questions;
Are you able to connect to the internet on the device?
Are you in a 2G or 3G area?
What outgoing mail server settings are you using?
If you can let us know we will be able to investigate this for you.
29-03-2010 04:24 PM
I can access the internet - and have successfully set up a googlemail account.
I appear to be in a 3g area.
Please can you tell me exactly what you need and where to find it for "outgoing mail server settings" - do you mean on my phone or on my computer? (sorry I'm not too hot on technical stuff!)
29-03-2010 04:43 PM
In essence, you can have an ActiveSync connection to your email, which will do a sync whenever you connect your phone to the PC. This includes received mail, and mail to be sent. It is a throwback to the days when Windows Mobile (or Pocket PC as it was called) had no inbuilt phone capability. It won't allow you to immediately send any emails- it is only a PC sync protocol.
The other option is to set up a separate POP3 or IMAP email account for your cmopany email on the HD2. This will mean obtaining all the connection parameters (username, password, incoming and outgoing server addresses) from your company then entering them as a new connection. You can then set the frequency of email downloading, and whether to send new emails immediately.
If you follow that route, then you ought to disable email syncing from the ActiveSync account otherwise you risk some duplication of messages. Generally if you need email on multiple devices, then an Exchange Server account is preferable as all data is held on the server, but many companies don't use this facility as it's costly to set up and administer.
29-03-2010 06:09 PM
I work for a very small firm so we dont have an Exchange Server.
I might set up a separate account as you suggested.
29-03-2010 08:06 PM
Not sure how Vodafone view external forum links, but the forum I do work for has a host of specialist experience ! I've deliberately kept my sig here as a text rather than a link!
29-03-2010 09:31 PM
As a rule we would prefer to keep customers in one place as it helps other users to find the answers they are looking for as I'm sure you can appreciate.
However we are more than pleased to see you on here and are greatful for any help you are able to give our customers.
31-03-2010 06:22 PM