HTC

[stormin62]

Hi I cant send or recceive MMS on my unlocked HTC HD2 (previously locked to O2) I have manually inputed settings, internet works fine but no MMS any ideas, my current settings are:

Vodafone MMS
212.183.137.012
8799
http://mms.vodafone.co.uk/servlets/mms
I am connecting via My ISP (i have tried others with same result)
300 KB
WAP 2.0

please help

[MattyD1]

Hi stormin62

Thanks for the post and welcome to the Vodafone eForum

There's a few questions I'm going to need you to answer before we can get to the bottom of this.

Firstly, have you been able to send MMS from this phone previously or is it the first time you've tried?

What is the error message you're getting when you try to send?

What is the error message you get when you try to open one you've been sent?

Are you able to put your sim card into another Vodafone and try to send/recieve an MMS? What happens if you try?

Please let me know and I'm sure we can get this sorted for you.

Many Thanks

MattyD

eForum Team

[Dreyfuss60]

I am having exactly the same problem. My pay as you go sim works fine in any other phone and sends MMS with no problem. My settings are as follows :-
1.Touch Start
2.Touch HTC Messages
3.Touch Menu
4.Touch Settings
5.Touch Options
6.Touch Menu
7.Touch MMS Server
8.Touch New
9.Touch the box under Server name, enter Vodafone MMS
10. Touch the box under IP address, enter 212.183.137.012
11. Touch the box next to Port number, enter 8799
12. Touch the box under Server address, enter http://mms.vodafone.co.uk/servlets/mms
13. Touch the box under Connect via, touch Vodafone Internet
14. Touch the box next to Send limit, touch 300K
15. Touch the box next to WAP Version and touch WAP 2.0
16. Touch Done
17. Touch Vodafone MMS
18. Touch Menu
19. Touch Set as Default.

I dont get an error message as such just an ! mark next to the message after the phone has indicated failure. If i try to resend the message it goes as a blank message. Any help please

[Jon_V]

Hi Dreyfuss60,

Change the "Connect via" option to Contract WAP.

MMS messages cannot be send over the Internet Gateway, so you'll need to make sure it's sending it via WAP instead. That should resolve the issue

Jon

eForum Team

[Dreyfuss60]

I have tried the settings you suggested but still no luck with MMS and now i am getting the "cannot connect" screen as well. This change has also stopped me from accessing the internet. Any other settings i should check or should i do a hard reset and start again. By the way i am in Stoke also

[Jon_V]

Hi Dreyfuss60,

We've just been informed of an issue with data connections at present which may be causing time-outs and congestion, so this may be affecting your testing.

Our reference is HD 1550040 and investigations are currently ongoing. Please try again later.

Jon

eForum Team

[Dreyfuss60]

I don't think that is the issue Jon, i can put the sim in 3 different phones here, sharp, nokia, samsung and they all send the MMS message immediately with no problems

[Dreyfuss60]

can you send to me the complete range of settings that i should input to the phone, i am willing to start from zero and re-input everything.

[Jon_V]

Alrighty, point taken

Settings for the Internet connection, and then secondly the MMS connection, are below.

How to configure your device for Internet
1. Touch Start
2. Touch Settings
3. Touch Menu
4. Touch All Settings
5. Touch Connections
6. Touch Connections
7. Touch Manage existing connections
8. Touch New
9. Touch the box under Enter a name for the connection
10. Enter Vodafone Internet
11. Touch the drop-down arrow below Select a modem
12.Touch Cellular Line (GPRS)
13.Touch Next
14. In the box under Access point name, enter:
For Pay monthly customers: internet
For Pay as you go customers: pp.vodafone.co.uk
15.Touch Next
16. In the box next to User name, enter web
17. In the box next to Password, enter web
18. Leave the box next to Domain blank
19.Touch Finish
20.Touch Vodafone Internet from the list
21.Touch ok.

Note: You will need to have created an Internet profile, (see the “How to configure your device for
Internet”) before following this guide.
1.Touch Start
2.Touch HTC Messages
3.Touch Menu
4.Touch Settings
5.Touch Options
6.Touch Menu
7.Touch MMS Server
8.Touch New
9.Touch the box under Server name, enter Vodafone MMS
10. Touch the box under IP address, enter 212.183.137.012
11. Touch the box next to Port number, enter 8799
12. Touch the box under Server address, enter http://mms.vodafone.co.uk/servlets/mms
13. Touch the box under Connect via, touch Vodafone Internet
14. Touch the box next to Send limit, touch 300K
15. Touch the box next to WAP Version and touch WAP 2.0
16. Touch Done
17. Touch Vodafone MMS
18. Touch Menu
19. Touch Set as Default.

Jon

eForum Team

[Dreyfuss60]

Hi jon, hate to tell you this but those are exactly the settings i have in my phone. They were sent to me by Vodafone. But there is still no MMS. Any more ideas that we can try. It is obviously either a setting in the phone that Vodafone doesn't like or a mistake in your settings. Look forward to your reply

[Jon_V]

Hi Dreyfuss,

You say this same SIM works fine in any other handset? That rules out any problems account-side or network-side, and only leaves the handset settings - which as you've just confirmed, are already correct.

I can only assume, by process of elimination, that there is some form of fault with the handset which is preventing this from working. I recommend you send it back to O2 for a repair under warranty.

Jon

eForum Team

[Dreyfuss60]

Thanks for your attempts to resolve this issue. There is nothing wrong with the handset you only have to look at all the blogs on line. What you are saying is that all these blogs reporting that vodafone MMS does not work with HTC HD2 means that all the handsets are faulty. You should look to see why all these handsets work fine when "ON contract" but not on "pay as you go". I am going to try the handset on Virgin and if successfull i will be leaving Vodafone. I have to say you have been more helpful than your telephone support who would not attempt to resolve the issue because the handset is not a vodafone pay as you go phone. This is not acceptable as i am looking for help as a vodafone customer who having been with vodafone for many years was looking for better support. If my SIM is vodafone then i expect to get support. Thanks for your help from a very unhappy vodafone customer

[Jon_V]

Thanks for your attempts to resolve this issue. There is nothing wrong with the handset you only have to look at all the blogs on line. What you are saying is that all these blogs reporting that vodafone MMS does not work with HTC HD2 means that all the handsets are faulty. You should look to see why all these handsets work fine when "ON contract" but not on "pay as you go".

Hi Dreyfuss60,

Try seeing this from my point of view for a moment. We've had no reports of customers with handsets purchased directly from us having any problems at all with MMS not working.

We will not have had anything to do at all with the firmware on SIM-free handsets or those from other Operators, so it's not as if we've had any part in stopping this from working. If it works on our custom firmware, and not on ones from another network, that can only possibly indicate a fundamental flaw with their custom ROM that prevents Vodafone MMS from working for whatever reason. That can't be our fault. MMS is a standard protocol across all networks, so there's simply no reason for it not to work provided all the settings are correct - which in your case, they are.

I don't have the luxury of basing my information on blogs or anecdotal evidence, but must instead rely on the facts - and in this case, the facts are that Vodafone branded HD2's have no problem sending MMS, and non-Vodafone HD2's are the responsibility of either HTC or the operator they were purchased from. If our MMS isn't working with their custom firmware, then that's an issue you'd need to be taking up with them who actually had a hand in developing the affected ROM.

I truly am sorry that we can't help you, but I can't provide proper support for a handset version that we've not sold you. We've properly troubleshooted this issue and the only remaining element is an issue with the handset itself - the one element that is completely outside of our control.

Jon

eForum Team

[MJay]

Try this and let me know how you get on. (note this is for Monthly Contract Users)
From the HD2 home screen head to settings and select Wireless Controls
Select Menu > Connections
Under Contract Internet select Add a new modem connection
Add the following settings


Name for connection - Vodafone WAP (it doesn't really matter what this is though)
Select a modem - Cellular Line
Next
Access point name - wap.vodafone.co.uk
Next
User name - wap
Password - wap
Domain - (leave blank)
Finish You will now be back at the Connection Settings

Select Manage existing connections. This will take you to Contract Internet with a list of connections. Ensure the one you have just created (Vodafone WAP if you have followed the instructions above) is selected.
Select OK, OK, Done (you should now be back at the Settings)

Now head over to the messaging app
Select All Messages
Select Menu > Settings > Options (this should take you to the settings for the SMS / MMS options)
Select Menu > MMS Server
From here create a new server (you could edit an existing one, but at least if you create a new one you still have existing settings in place if you need to revert back)
Add the following Settings (I know they are a copy of those found all over these forums but I wanted to put them here anyway)

Server Name - Vodafone MMS (again it doesn't really matter what you put here)
IP address - 212.183.137.12 (or put .012 at the end it really won't affect the IP address)
Port Number - 8799
Server address - http://mms.vodafone.co.uk/servlets/mms
Connect via - Contract Internet (see notes below*)
Message Size - 300KB
WAP version - WAP 2.0

Select Done
Ensure Vodafone MMS is set as the MMS server to use.
Select Back > Done > Back to leave the message app

*selecting contract internet forces the messaging app to use the settings we configured earlier. i.e. it uses the wap.vodafone.co.uk access point.

Try sending an MMS. If it doesnt' work revert your settings. If it does then check you can still browse the web with the browser (Ensure your wireless is turned off and ensure you are opening the browser when you do this. If it is open in the back ground then it will continue to use whatever internet connection it was using when you first opened it).

[stormin62]

Hi stormin62

Thanks for the post and welcome to the Vodafone eForum

There's a few questions I'm going to need you to answer before we can get to the bottom of this.

Firstly, have you been able to send MMS from this phone previously or is it the first time you've tried?

What is the error message you're getting when you try to send?

What is the error message you get when you try to open one you've been sent?

Are you able to put your sim card into another Vodafone and try to send/recieve an MMS? What happens if you try?

Please let me know and I'm sure we can get this sorted for you.

Many Thanks

MattyD

eForum Team

I have sent messages before using O2 sim card, but unable to send using Vodafone, I have set my phone exactly how you have stated on this forum. Internet works fine, but no MMS.

[Dreyfuss60]

Hi again, Well i have finally got to the bottom of the MMS settings problem. I contacted HTC direct and they gave me the correct settings which work in the phone fine. Its been a long haul but finally got there, here are the settings:-

Note: You will need to have created an Internet profile, (see the “How to configure your device for
Internet”) before following this guide.
1.Touch Start
2.Touch HTC Messages
3.Touch Menu
4.Touch Settings
5.Touch Options
6.Touch Menu
7.Touch MMS Server
8.Touch New
9.Touch the box under Server name, enter Vf MMS Pre
10. Touch the box under IP address, enter 212.183.137.12
11. Touch the box next to Port number, enter 8799
12. Touch the box under Server address, enter http://mms.vodafone.co.uk/servlets/mms
13. Touch the box under Connect via, touch MMS Network
14. Touch the box next to Send limit, touch 300K
15. Touch the box next to WAP Version and touch WAP 2.0
16. Touch Done
17. Touch MMS Network
18. Touch Menu
19. Touch Set as Default.