HTC

[Aestheticdebris]

Hi, I got a HTC Legend back in June and haven't had any problems whatsoever until recently.

A few weeks ago my phone starting playing up and now it has become almost impossible to use. 

The notification bar seems to just drop down randomly anytime I touch the screen. I've tried taking the sim/battery etc out and even tried a factory reset but it seems to fix it for about 2 minutes and then starts again and does it every few times I touch the screen and builds up to every time I touch it. 

I've spoken to Vodafone who have just suggested downloading updates which I tried to do but there weren't any available.

Now it has been suggested that they will send me an envelope to return the phone so they can take a look/fix it etc. But apparently this takes approx 7 working days which is a long time for me to be without a working phone. I'm just hoping someone can suggest something so I can avoid this.

Many thanks in advance.

[Wayne]

Hi Aestheticdebris

Thanks for your post here. I'm sorry to hear that you are having problems with your handset. I can appreciate how frustrating this must be for you.

To be honest with you, this does sound like a hardware issue. If it was software related the factory reset would have resolved this. So, with this in mind the repair option is the best option to get this sorted. If you have insurance on your account you'll be entitled to a loan phone too. If not, then you can use any phone with your SIM in it as long as the phone is unlocked to use on Vodafone.

Please let me know how you get on and if you have any more questions we'll be happy to help you further

Thanks

Wayne

eForum team

[gator12708]

I have had the same issue for a few weeks now.  It started a month after the Froyo update (which was filled with a ton of other issues covered elsewhere).  The phone is now unusable.  When I start up the phone, it behaves normally, although I cannot pull down the notification bar at the top.  Then after time and/ or a number of screen locks, the screen behaviour changes such that anytime I touch anywhere in the lower portion of the screen, the notification bar comes down as though I have pulled it down from the top.  Once this happens, if you lock the screen, it is impossible to re-open it as you can't pull down on the unlock screen.  This requires a restart.  I restart 15 times a day.  As it is a time based issue I struggle to understand how it can be hardware related.  I have tried factory reset, etc, but no change to this behaviour.  I would love to downgrade from Froyo or just try a Froyo install, given that I have had so many other issues since Froyo upgrade, but I cannot figure out how to either downgrade the operating system or reinstall 2.2.  Can someone from Vodafone help?

Build number 3.14.161.1 CL282424 release-keys

[Martin]

Hi gator12708

Sorry to see that you are affected by this issue too, it is always frustrating when something goes wrong on the handset.

I am sorry to say but we are unable to help in changing the firmware onto an old version, as we recommend going onto any latest software that is available as this generally fixes issues from previous versions.

I would recommend sending it away for repair as Wayne mentioned and the first thing they would do is to flash the handset with the new firmware which will make sure that no errors occurred during the upgrade time as well as checking if anything else is causing this issue.

Martin
eForum Team

[lennya66]

I have exactly the same problem with the touch screen as mentioned on this forum and am guessing it is more common than htc/vodafone would like to admit. I too got my Legend in May 2010 and had a number of apps which were not causing any problems.( some of which i had paid for!) I had set up the phone to be personalised and syncronised with various emails and other sites such a facebook. This notification bar problem started around christmas time and since then i have done a factory reset, lost all my apps and phone contacts that were not saved to SIM and all the personalised settings.

The phone still had the fault which gets to a point when it cannot be unlocked. If i get a call on the phone and the fault is apparent, i can only end the call by taking the battery out!!!

The phone needs to be restarted at least 10-20 times a day and is pretty much useless. I cannot download any apps as it locks up half way through the process, and it took me 10 minutes to compose a 3 line text message due to the screen eventually locking up.

I took the phone to my local Vodafone shop and showed one of the assistants the problem who then sent the phone off under its warranty. I had to purchase a cheap handset to use as it was not insured and got the phone back after 7-10 days. I was informed that they could find no fault and that a software upgrade had been performed which may fix the problem, While walking back from the town i switched the phone on, and started to send a text only for it to happen again.

To say i am unhappy is an understatement, and now need to send the phone off again. Vodafone are obviously aware of this issue so it baffles me as to how they  'can find no fault'!!!

I have even considered videoing the phone being fautly and sending it on a memory stick with the phone.

I have been a vodafone customer for many years without problem....i am beginning to feel the end is nigh!!!

[mr5050]

I am having the exact same problem. To be honest i have had nothing but problems with this phone. Its slow, buggy, crashes, constantly needs restarting, The touch screen gets stuck, if you have over a certain amount of txt messages it becomes impossible to txt. I have only 1 app downloaded on my phone so i know its not app related. Every software update i have installed seems to create more problems. Really regretting my choice to go with HTC over blackberry. Very unhappy.

[George]

Hi mr5050,

Firstly, a very warm welcome to the eForum Family, it's always great to see new faces on here .

I'm sorry to hear of the issues you've been experiencing with your HTC Legend. It does sound like these are software problems, as such I'd recommend backing everything up and then performing a factory reset, details of how to arrange this can be found on our HTC Legend Help page, just click the miscellaneous section.

If that doesn't resolve your issue, then I'd recommend arranging a repair.

George

eForum Team

[ambernew]

ave this problem since the 2.2 update on my Wildfire. Doesn't look like a hardware problem to me.

I'm abou to junk the phone and get an Iphone.

[name]

Apparently its a problem with the touch screen (digitizer). Tell voda to replace your digitizer under warranty, its not a software issue.

reference: http://community.htc.com/na/htc-forums/android/f/95/p/6479/32741.aspx

[steverabs]

II realise that the thread is maybe getting on a bit but I have exactly the same problem and don't want to start a confusing second conversation.  When I Start the phone up all appears to work Ok apart from the notification bar that will not pull down.  After a number of operations or a few minutes, the notification bar drops down if I touch the screen, applications won't respond from the touch screen and screen scrolling is frozen.  It is also impossible to turn off since the phone will not respond to the Phone off soft key.  Other symptoms are the screen sometimes flickering and the Notification bar staying half way down.

I did notice that if I am quick enough after starting the phone I can start Google Navigate, however after a couple of minutes if I touch the screen the display locks up but interestingly enough the voice is still giving me correct directions.  This implies that the phone application software is probably running OK, but it is the screen related aspects that are not.

One other observation is that after the failure, if I leave the phone alone for about 15 minutes to half an hour, the screen will become responsive again, but only for a short while after which it reverts to being a brick again.

I guess that if the phone screen is under software or firmware control, it maybe a software (I hope) or firmware fault. However if the screen operation is hardwired it may purely be a hardware fault.  The fact that the fault seems to be time related from switch on or maybe sensitive to the number of key strokes prior to failure, makes me wonder if there is a capacitance charging up somewhere which eventually becomes fully charged and then prevents any further operation.  The fact that the phone will recover partially after non use tends to back the capacitive charging theory.  However, I don't know the internals of this phone so wouldn't want to take a guess.

Will phone Vodaphone tomorrow and see what they say.

[steverabs]

Phoned Vodafone regarding this problem. A new phone was offered almost instantly, should arrive tomorrow and assuming it does I will be very impressed with the service. I guess that Vodafone have realised that there is a generic problem with the Legend and will sort the problem quickly with no fuss.

[djmpne]

Hello

I know this thread is now really old but exactly the same thing has happened to my phone today. I had my original legend from May 2010 to Sep 2011 when the microphone stopped working. I took it to the local Vodafone store and they sent it for repair. Two weeks later a refurbished phone arrived and has worked until today. I've tried the factory reset bu no change. I'm going to have to take this one back now. I'm not happy and face another two weeks without a phone.

Any advice?

[Tom]

Hi djmpne,

I can imagine this is frustrating for you. There's nothing I could really suggest other than arranging a repair for you, assuming the handset is still under warranty. All the info on that is here: Vodafone faulty device repair

Thanks,

Tom