HTC

[Wayne]

Hi RJD,

I’ll send you a private message over to you so that you can get into contact with us directly. We’ll then be able to take a look at your account and see exactly when your current agreement ends.

You can find your PM inbox here

Thanks

Wayne

[Oliv3rP]

I too have been having this problem for a few months now, its getting slowly worse and I thought it was just me that was having this problem, glad it's not something I have done, but it's a shame everybody else gets offered refurb/replacement phones, contract reductions etc. and i get told, and I paraphrase - tough luck!

I have another issue regarding texts and phonecalls rarely working, he got me to test it and as it happened to work on this occasion my phone "is fine" despite receiving a text yesterday that was sent on friday, and my phone not ringing, or leaving a notification until 5 hours after I get a call from work

all this after they didnt reply to my e-mail in the 24 hour time preiod stated on the website, or the ammended 48 hour time period stated on the automated confirmation e-mail

this is a disgrace and unless something is done voda can say goodbye to one customer!

[Dave]

Hi Oliv3rP,

I'm popping you a PM so we can look to see what we can do to assist. Make sure you include the code exactly as mentioned so that any contact comes to our queue

You can find your PM inbox here. If you can't access this link, please ensure that the box next to "Turn on private messages" is ticked on this page, and let us know if you need any further assistance.

Dave

[klassyklawz]

I have been having the same problem with my HTC legend and have only just found this forum!!!! My 2 year contract is due to end in October is there anything I can do about it as in take an early upgrade or get a reduced price plan until then?

[young007]

Hello

Have you got any updates on this issue yet. I know you were waiting for so many people to moan about this problem before action could be taken but this has since been met but no news since. I am now on my 5th legend and over the weekend this was showing signs of going the same way I.e Switching itself off why in my pocket. I am now geting really fed up with this handset now

[young007]

Oh well handset number 5 has now developed this fault, noticed it starting at the weekend and no update from Vodafone. Please can we have an update am really fed up now

[young007]

my 6th handset arrived this morning anwould not even switch on just the HTC Logo flashing on and off. spoke to vodafone and the he has said it sounds more like the battery than the handset that is causing this. advise me to go to the shop which is about 5 miles away for them to try another battery in it, decide to phone the local shop to see if the could do this but they do not stock the battery as the phone has now been discontinued (Got a feeling I know why). He did however order me a replacement battery which will be with me in about 4 days so will keep you updated on if this solves the issue 

[dannyboy1121]

Any news on this battery calibration firmware issue?

[DaveCD]

Hi dannyboy1121

Thank you for your post.

Is it possible for you to test an alternative battery in your device?

So we can assist you further I have sent you a Private Message.

You can find your PM inbox here.

Many Thanks

DaveCD

eForum Team

[klassyklawz]

It would appear that this thread has been forgotten about!!! So much so that I am  cancelling the final 5 months of my contract, poor service, poor communications, crap handset. Several calls to customer services over the past few months and several visits to my local vodafone store nothing has been done.

[Kay]

Good Evening klassyklawz, 

Please accept my apologies that this wasn't picked up earlier. 

I'd really like the opportunity to look into this for you, I'm confident my team will be able to resolve your query. 

Please follow the instructions in the private message I've just sent and a member of the team will be in touch as soon as possible. 

You can find your PM inbox here.

I look forward to hearing from you shortly. 

Kay

[joncanute]

I have also been experiencing this battery problem since the upgrade to 2.2 and a replacement battery has not solved it. I am pretty annoyed with myself for not kicking up more of a fuss over this. When should I expect a solution to this problem? I would be surprised if HTC have not been aware of the problem till recently. A simple google of their product shows this to be a long standing problem.

[Wayne]

Hi joncanute and welcome to the eForum

I’m sorry to hear that you are also experiencing this issue. As mentioned in previous posts, this has now been raised to our devices team. As soon as we hear back, we’ll let you know.

Thanks

Wayne

[joncanute]

I think I am correct in saying this problem was referred back to the devices team three months ago. I think three months is more than reasonable time to give to wait for a solution.

When can we expect a reply? If it is not possible to repair the fault then I think we have a right to expect alternative solutions from Vodafone. Can you please provide me with a definitive response to the problem from Vodafone or I think the time has come to explore other options.

[DaveCD]

Hi joncanute

Thank you for your post and I am sad to see that you feel this way.

It has been tested by our devices team and they have replicated the fault, it has been concluded that it is not a software issue and relates to the hardware (battery) directly.

We do not currently stock batteries for this device however your device is covered under the manufacturers warranty for a 24 month period and accessories for a 12 month period.

If you would prefer to wait and see what available options we have please follow the Private Message I have sent to you and we will be in touch.

You can find your PM inbox here.

Many Thanks

DaveCD

eForum Team

[joncanute]

Thank you for your response. I have read the Private Message and sent the details as requested.

I am surprised that the view is that it is a fault with the battery. I like many other people have replaced the battery and found it does not solve the problem. Also strange that it occurs with the upgrade to 2.2 and some people claim by switching back to 2.1 the problem is solved.

[RJD]

I'm a bit surprised to see that you have decided this is a battery issue only... the issues with the low responsiveness of the phone and poor battery life were directly caused by the update to Android 2.2... I had to enable USB debugging to assist with the issues but this is not a full on fix and causes security issues. I have since rooted and installed a custom ICS rom on my legend and there is a marked improvement in the battery/performance of the phone (even without overclocking the CPU).

Oh well in a few days I will no longer have to worry as my phone will be replaced with something that I know will work...

I guess that is what VF are hoping will happen to the legend... go out of contract and be upgraded...

[FieryTowse]

There doesn't appear to have been any admission from HTC that this was an issue, despite the number of complaints from users. That doesn't absolve Vodafone of the responsibility to investigate and resolve issues with the products they sell.

I was fortunate enough to have my complaint resolved, but only by virtue of the poor manner in which the customer services dealt with it rather than any admission that the phone was faulty. Even then it was only expedited by the fact that I used the facility on the website to contact the CEO's office.

The whole matter has left me with a pretty poor impression of VF, not helped by the fact that I still see emails popping up whenever another post pops up on this thread which rumbles on without any resolution whatsoever.

My view is that the Legend was never a big seller for Vodafone, so the few customers that registered their problems here are a drop in the ocean compared to say customers with iPhones. When (not if) we move elsewhere I doubt they'll even notice.

One final question for the Tech Team/devices team: How long does it take you to find an affected handset (you've had two of mine returned) stick a SIM in it and use it for a day or two, swapping batteries while your'e at it?

[joncanute]

I am currently receiving appalling customer service with my complaint. There has been a complete refusal to accept there is a fault with the phone and they keep harping on about the battery. Do the staff in the devices dept or customer services not read the forums or my emails. It is not a problem with my battery - I have already replaced it and it made no difference. I have been forced into sending it off to Vodafone for repair. I think we can all guess what will happen when I get it back and things will drag on for another month.

I think the previous messages are correct to say Legend users are too small in number for Vodafone to bother about. They just want to fudge the issue until contracts finish. Vodafone seem quite keen for me to upgrade and sign up for another two years. As I have five months remaining on my contract that means a 29 month contract to allow Vodafone to get out of honoring their warranty. Do they think I was born yesterday?

Thank Heavens for the Legal Assistance cover on my home insurance - I am not letting this one go quietly to bed.

[joncanute]

Just an update on my problem.

I received a call last week to inform me that my phone was not repairable and that I would be given a replacement HTC Legend. I collected the phone last Saturday and was pleased to find it was in very good condition and it has been performing and charging properly for a week now. Very pleased to now have a functional phone again.