20-03-2012 01:55 PM
I have allways liked the look of HTC Phones and got a HTC Legend because of this. However I am starting to discover looks aren't everything as I have had nothing but problems. I am currently awaiting my 6th handset in 15 months due to various different faults, ie screen leakage, phone turning itself off, battery draining from 100% to 0% when making a short phone call or using a app. This has really put me off of HTC which is a shame because I was really looking forward to the new phones but think my next phone will have to be another brand.
20-03-2012 09:43 PM
It's a shame you feel tlike this although i can completely understand where you are coming from. The HTC Legend has been something of a problem handset for HTC, it is the exception rather than the rule and I think HTC will have learnt from this. I've had 3 HTC made handsets and never an issue.
There are some fantastic HTC handsets on the way, The new One series handset are looking very promising and got some very good reviews when the were announced.
Nokia had the same issue a while back with the N97 series of handsets. Massive range of issues which they eventually managed to get sorted through a series of software updates but I think that was one of the final nails in the coffin for Nokia made software.
21-03-2012 11:07 AM
received my 6th handset this morning and suprise suprise this one does not even turn on all I get is the HTC logo flash on and off. I have really had enough now. spoke to vodafone and they offered me yet another legend refurb, but have really lost faith in this model. Asked if I could have a refurb of another make and model but vodafone aren't willing to budge.I have seen other cases which they have exchanged for another model on the forum so why is it one rule for one and another rule for another.
21-03-2012 12:44 PM
I think the Tech Team need to get involved with this case.
Under UK consumer Law a company has to be given a reasonable chance to repair or rectify a faulty device. This is widely accepted as one repair attempt. After this you are entitled to a replacement of similar or greater specification if that model is no longer available.
As this model is still available this is why you are being offered the same phone.
I am in no way stating that you are entitled to a different model, just that you have demonstrated six reasonable attempts to rectify a faulty device.
21-03-2012 07:09 PM
That's a hell of a lot of handsets! I think we need to intervene to see what options you have
I've sent you a PM which can be accessed here. If you could follow the instructions in the PM and send us your details one of the team will be with you as soon as they can.