30-06-2012 05:34 PM
Greetings, I hope this is the right subforum to post this question.
I gave my old HTC Legend handset to my partner when I upgraded, and she used it with her PAYG simcard. A short while ago it got stolen, and subsequently barred via calling Vodafone. We were later able to recover the phone from a pawn shop, and set about lifting the bar we'd put in place.
The first call to Vodafone went well, and I was informed that the request had been sent through HTC, and to keep taking the battery out before restarting, and that within 72 hours it should be back online, giving me a reference number for the request. So we did, but to no avail. I rang Vodafone back, and the staff member I spoke to said that he could see the block going on the phone, but no request to remove it. He said he'd put it through, and sent an email to me with an unlock code, with instructions on how to lift the bar myself.
The problem is that at no point in turning on the phone does it ask me for an unlock code, and just doesn't connect to anything. When I put my contract SIM card into the phone it gives me an option to connect to o2/voda/T-Mobile/3/Orange but if I try to select any of them I get the message "Your Sim card does not allow a connection to this network."
So I'm officially stumped. Is there a way of checking if the handset is still barred? And if so, is it a case of taking it up with HTC directly or is there something I'm missing with Vodafone? I had the idea of obtaining another network's SIM and putting that in to see if it asked for this unlock code. Would that work if I then enter the code Vodafone sent me?
Thanks in advance for anyone who can offer any suggestions.
03-07-2012 12:03 PM
03-07-2012 05:27 PM
Thank you for your response Dave, I have sent the email as requested.
As an update I called up customer services on Saturday and they told me that lifting the bar could take up to 2 weeks because of the phone handset it concerns. Not sure why that jumped up from 72 hours but either way I still can't connect to any mobile network on the phone.
05-07-2012 07:17 PM
I'm not aware that it would take up to 2 weeks. This may be the case for a Network Unlock Code for unlocking your device but not unbarring the IMEI number.
If you've not received a response from the team as yet then you will do shortly. We're working through our e-mails as quickly as we can.
08-07-2012 04:26 PM
This has now been resolved. Although the 4 calls to customer services didn't help, it took going into a store and getting a member of staff to spend 20 minutes on the phone to get a request put through.
08-07-2012 06:12 PM