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HTC One M7 - Can't make or receive calls

JDE1990
4: Newbie

Hi all,

 

I've noticed today that my M7 isn't making or receiving calls properly.

 

The call connects and the other person's phone rings, but I don't hear the ringing tone when calling. When they answer, they can't hear me and I can't hear them. The screen shows that the call is connected though. It's like the microphone and speakers have died, but I know the speakers work when playing music. Most odd.

 

Any ideas?

 

Thanks!

1 ACCEPTED SOLUTION

63johnw
17: Community Champion
17: Community Champion
I know this may sound daft but have you tried the old switch it off then back on?

Failing that it may need a factory reset and failing that it may need to go for a repair?

View solution in original position

20 REPLIES 20

Hi @kcx526

 

Great to hear your situation has been resolved. :smileyhappy:

 

Thanks,

 

Rodney