HTC

[PrincessHayley]

Hey, I upgraded to the Sensation in August and had no problems at all with it until I lost it and had a replacement sent.

As soon as I received the replacement it did a system update, which was great. However, since then, it has been running VERY slow and when the WiFi isn't turned on I have no interent access. 

Can this be fixed? I can upgrade at the end of July and will if I have to but I love this phone and would rather it was fixed.

I thought maybe it could be programs that are running in the back ground, most of the RAMmb is used up but the figures I get from the running progrmas and cached details don't add up to the total used.

I am very confused.

Please help.

[PrincessHayley]

Can anyone help?

[Amanda]

Hi Princesshayley,

Thanks for your post! I’d love to see if we can get your phone repaired for you and if not a shiny new one with an upgrade.

I’ve sent you a Private Message with details on how to get in contact with us, once we reach your email we’ll be in touch to discuss your options.

You can find your PM inbox here. 

Thanks

Amanda

[PrincessHayley]

The phone does't need repairing and I don't want an upgrade, I want a solution to the speed and network issue.

And I'm not the only person who is experiencing these issues.

[Andrew]

Hi PrincessHayley, 

Thanks for your post reporting the network speed and signal fluctuations you're facing. To assist us with some basic troubleshooting, can you run through the Network Troubleshooting thread and post back the template along with your results please.

Thanks

Andrew