HTC

[glummy]

Hi,

My HTC Sensation keeps rebooting regardless of which apps are running. This only started the day after upgrading the phone to the latest software number to 1.45.161.2.

The following may help:

• I can't recall it happening while I've been actively using it but instead while it's been on standby
• It doesn't ony happen when charging and it happens even if phone battery is cool (I have seen comments suggesting crashing issues are due to battery overheating)
• I downloaded an app on the same night but have since removed this to check if that was the cause. The crashing has continued since then so I've ruled that out

I have yet to try a factory reset but will do so if necessary. However, I wanted to see if others have been experiencing this issue as well.

Thanks

[RupertTheFridge]

i updated my sensation about a week or so ago, and if anything it made it more stable. Had no issues at all.

[glummy]

Thanks for the reply.

The phone has started looping between shutting down, reloading, shutting down pretty much immediately after the wallpaper can be seen.

Very odd given that only 30 minutes ago it was working fine on my way into work. Battery was fully charged this morning and showed roughly 80% or so battery when I stopped using it.

I use Dolphin Browser HD...I'll uninstall to see if this has any impact.

Just waiting to see if there is anybody else with a similar experience before doing a factory reset.

thanks

[Sybex]

I have had my sensation reboot itself twice since the upgrade, once when I was playing Angry Bird game and the other time when I was browsing the internet, I did a factory reset and all has been OK since then, I do still suffer from erratic signal though.

[Wayne]

Hi glummy and welcome to the eForum

Thanks for your post here. I am sorry to hear that you’re having trouble with this. I appreciate how frustrating it must be.

I personally, would suggest performing a factory reset on the device. Don’t forget to back everything up before hand and then let us know how you get on with the phone afterwards.

Cheers

Wayne

eForum Team

[Kasey]

I have a problem with my Sensation crashing, it is happening more often now. It does it randomly even when I'm not using it.

I've done everything asked of me to sort it, factory reset etc but still it crashes?

[sbrk]

when you say 'crash', is that a power off, full reboot (shows white HTC screen followed by Vodafone logo), a UI restart (short duration, white HTC screen only) or what?

I had regular power offs, never occurred while the phone was plugged in to either the charger or a pc, and seemed more prevalent in low signal situations. I replaced the battery and have not had a power off for 3 days now.

sbrk

[TheMightyStu]

That sounds like exactly the problem I've been having!

My phone turned its self off 8 timesin one day at its worst, and it only seems to happen at work where the signal is poor.  Oddly since the weekend its been much more stable, but the battery does seem to be draining very inconsistantly.  Yesterday for instance I used it very lightly (maybe 4 or 5 text messages in/out all day and reading a couple of web pages) and the battery was completely discharged by the evening.  It even jumped from around 60% to 25% just sitting in my pocket all afternoon.

Over all I'm not very happy with this phone, it seems to have one issue after another.

[sbrk]

Of course day 4 and they start again. So far just with phone in pocket.

Software is all stock, 1.50.161.1

Phone is around a month old.

sbrk

[TheMightyStu]

This really is spooky because mine had been crash free since friday night but turned its self off again over lunch today while I was reading an email on it...

its also lost nearly 20% of its battery power since then too.

[firestar]

Hi Wayne,

I have done a factory reset and wiped all data from the phone and micro SD.  Since then it has been crashing more frequently.  Before I wiped it the phone used to restart and ask me to send a report to HTC.  When it crashes now it completely turns off.  When I restart it, the phone takes much longer to start up than it would if I shut it down normally.

Do you have any more suggestions?  I'm close to returning it to the shop now, but am loathed to do so as I'll be without a phone whilst it's "sent away for repair".  Reading amount posts that there are on this issue I doubt that they'd be able to do anything anyway.

Cheers

Andy

[Blinkie]

Had the same issues, I sent mine away and was informed that it was not possible to repair the phone within a reasonable timescale so we've sent a refurb phone back to you.

To be fair the refurb has been ok since I received it.

[Wayne]

Hi Everyone,

I’m sorry to hear that you are still having issues.

If, after a factory reset you are still experiencing the same problems then the next step would be to send the phone away for repair like Blinkie has.

To find out what you need to do in order to get this sorted take a look at our Vodafone Repairs Thread. This can be found here.

Please let us know how you get on.

Thanks

Wayne

[sbrk]

+1 for sending it for repair. I have a refurb that has behaved for 2 weeks. the serial no is completely different - was SH1.... and is now HT1... - maybe its from a different factory as the dodgy one.

sbrk

[Kasey]

replace the battery, simple but worked for me.

[nickfd]

I have the same problem. I've been into 3 Vodafone stores and they all categoricaly deny that the problem exists, that "no one has reported that before". Their solution was to backup and restore factory settings - they can't do this for me as it's "personal data", which is fair enough but I lack the technical skill to do it myself. I asked for help - how to back it up - and the most I got was "just back it up to your PC". I have found through searching that I need to download HTC Sync.

I have insurance, so I asked for advice about getting a replacement. They said - and here I quote - "It's nothing to do with Vodafone, you'll have to take it up with HTC". Having taken the advice from Vodafone, having paid Vodafone for the phone, having taken out a contract with Vodafone, having paid Vodafone for insurance, this is a completely unacceptable statement.

In balance, I was then told that they could send it away - it would take "probably two weeks, probably longer" - and that in the meantime, they would lend me a non smartphone "you can make phone calls on it". Having taken out a contract on the smartphone capabilities, isn't that a breach of contract?

Anyway, having been a Vodafone customer for 15 years, I am now seriously considering changing to a network who cares (or at delivers on the services I've paid for or, less charitably, at least doesn't lie to me). My business all has Vodafone phones and with a business account, all this gets cleared up instantly. However, the service for personal phones is shockingly bad.

[Dave]

Hi nickfd,

Wit the HTC Sensation, the back-up through HTC Sense and the factory restore are straight-forward procedures, so no in-depth technical knowledge is needed. If you do need any assistance at any time with the handset, we have our HTC Sensation help centre and we're happy to help directly as well.

The contract with Vodafone is specifically for the ability to connect with the network, which can be achieved by placing the SIM card in any compatible handset. The courtesy handset offered by Vodafone insurance is designed to allow you to remain in touch whilst the handset is away.

With regards to the time taken for the repair, until our repairs team take a look and identify the issue, we cannot give a specific timescale, and therefore we simply advise the period of time the handset will be returned by - generally this is quicker than the maximum period quoted.

If the issue is firmware-related, then this is something our engineers cannot resolve, which is why by contacting HTC you would be speaking wit the company specifically involved in the development. We will be happy to take a look for any mechanical explanation for the issue to either resolve the issue or to rule this out.

As mentioned on the link posted previously, you can arrange a repair either via a store or via postal repair envelope. Please note, however that the courtesy handset is only available for a store repair as this is collected from and returned to the store which supplies it.

Rest assured that we're happy to provide any help we can.

Dave