HTC

[squaretiger]

Been playing with the new phone this evening but I can't for the life of me get it to sync with the Sense website, which is a shame as the potential security aspects would be great. The website tells me it can't track the phone's location as the GPS is switched off (its not) and that I've locked the phone (its not that either). The site seems to attempt to load friends lists too but invariably fails.

Am I missing something or does this just flat out not work?

[Wayne]

Hi squaretiger

Thanks for your post here. I'm sorry to hear that this isn't working for you

I've got to be honest, I've personally not used the HTC Sense website so I can't comment on this. However, I'm sure that our other eforum members will be along shortly to offer any assistance that they can

Thanks

Wayne

eForum Team

[Pie1862]

Been playing with the new phone this evening but I can't for the life of me get it to sync with the Sense website, which is a shame as the potential security aspects would be great. The website tells me it can't track the phone's location as the GPS is switched off (its not) and that I've locked the phone (its not that either). The site seems to attempt to load friends lists too but invariably fails.

Am I missing something or does this just flat out not work?

I managed to connect once but now I can't sign in from the phone !

[Pie1862]

Has anyone else had any more luck with this today, been stuck at work myself so can't do much.

Does it work best with a googlemail account or should anything work?

[pcj2000]

I also had problems getting the HTCSense.com website working on my phone (kept showing the loading symbol but no action). I did manage to get it registered though (needed to before the market would work for me).

Logged into the website on my pc and some of it seems to work but but not all. Dashboard, Footprints and HTC Hub seem to be working.

But for messages it says: The messages have failed to load properly. Please click "OK" to try again.

and for People it says: The people groups have failed to load. Please click "OK" to try again.

Anyone else suffering the same problems?

Cheers




The people groups have failed to load. Click "OK" to try to again.

[Caramba]

Has anyone else had any more luck with this today, been stuck at work myself so can't do much.

Does it work best with a googlemail account or should anything work?

I have the same problem. I have downloaded the Barcode scanner from HTCSense but can't do anything else. It tells me my phone is in the Atlantic Ocean just off Africa. My phone will not connect to the site it just hangs. It does list my phone calls.

[James]

Hey Guys,

So we can get this raised as to our devices team to investigate this with HTC directly please can you all confirm your firmware versions that you have.

As the device is new you should all be on the same version however I just need to double check before raising this for you, you can get the software version by pressing Menu - settings - about phone - software information - software number.

James
eForum Team

[Gam3r MattS]

1.32.405.3 - updated to it last night.

Still have HTCSence problems.

[pcj2000]

1.28.405.1


Cheers

ps Other than this very minor issue (being able to edit the contacts list on the computer would make life just that little bit easier (i.e lazier) - loving the phone.

[Pie1862]

1.32.405.3 - updated to it last night.

Still have HTCSence problems.

Same build for me.

HTCSense tell's me phone finder is off, it isn't.
Can't update People or messages and any widgets I select on line don't get sent to the phone.

[cbk]

Hi guys,


I've had the same problems that others have mentioned when I first tried to use HTCSense.com on Monday.

In the end I removed the HTC Sense account from my phone, as well as deleting my account on line.

I then re-created my account through my phone (not online) and now it seems to work.

Some of the screens - especially the contacts one - still occasionally fail, but everything else seems to be syncing correctly.

I have noticed that it can be a bit slow to sync up though, I guess the Push functionality isn't up to speed quite yet.


Great phone though!

[dangerm0uth]

Hi guys,


I've had the same problems that others have mentioned when I first tried to use HTCSense.com on Monday.

In the end I removed the HTC Sense account from my phone, as well as deleting my account on line.

I then re-created my account through my phone (not online) and now it seems to work.

Some of the screens - especially the contacts one - still occasionally fail, but everything else seems to be syncing correctly.

I have noticed that it can be a bit slow to sync up though, I guess the Push functionality isn't up to speed quite yet.


Great phone though!

HTCSense.com only works for the Desire HD and Desire Z at the moment

P.S. Vodafone Mod, please please only comment on the post if you have something useful to say. Your first comment was pointless. Thanks

[Farmerbob]

Ive been having the same problems not getting HTCSense to sync with my phone etc, but I just logged in to the HTC Hub app on the phone and it seems to have helped a little, i can make it ring on silent and the other security features. Im sure in time i'll manage to get the messages, people and locations working in time as im showing as being off the coast of Africia!

[FTM1973]

seems to be all working for me now, It now shows my contacts and messages

[Pie1862]

seems to be all working for me now, It now shows my contacts and messages

Did you do anything different or did it just seem to suddenly work?

[dlrobins]

I deleted my account and re-signed using my google email address, which seems to have helped a little.

My contacts are now working, messages page simply won't load and my phone and I are in the sea south of Nigeria. Hub is working however.

[Pie1862]

I deleted my account and re-signed using my google email address, which seems to have helped a little.

My contacts are now working, messages page simply won't load and my phone and I are in the sea south of Nigeria. Hub is working however.

I'm using my ntlworld account to sign in and having checked at work I appear to be in a similar position to you. i.e. treading water off Nigeria with messages working (only showing todays though), hub working and contacts just not loading. Which is odd because it loaded last night but said I didn't have any contacts.

[Parsifal]

My contacts are now working, messages page simply won't load and my phone and I are in the sea south of Nigeria.

Lol! That's where my DHD is for all I know

[dlrobins]

Hey Guys,

So we can get this raised as to our devices team to investigate this with HTC directly please can you all confirm your firmware versions that you have.

As the device is new you should all be on the same version however I just need to double check before raising this for you, you can get the software version by pressing Menu - settings - about phone - software information - software number.

James
eForum Team

1.32.405.3... I did read somewhere there was a subsequent patch to 405.13 - anyone installed this?

[monkeybiscuit]

I had the following email from HTC when I emailed them about the same problems... I think that it is just struggling to cope with demand at the moment as it sometimes works and sometimes fails for me.

HTC can confirm that HTC Sense.com is currently in development for use in a near future. Specific device variants, including regional or national variations that will have access have not yet been confirmed. Once more detailed information is available on the release date and which of the devices will use this feature then a more formal announcement will be made.
We recommend to follow us in Twitter for instant notifications at http://twitter.com/htc_eu

On a side note, it started working a bit better when I synced the HTC hub (which wasn't enabled by default). In Accounts and Sync find HTC Sence and see if HTC Hub is checked.