HTC

[kevingardiner]

My son has the Tattoo, he has configured the screen entry pattern, but somebody has had too many attempts and now its asking for his username/ email address and password. He cannot remember either and now cannot access the phone at all.

Any suggestions?

Cheers

[Holly]

Hi caretaker,

A warm welcome to the eForum!

Oh dear! I'm sure we can fix this for you, I've sent an email to your registered address so if you reply with the requested info we can access your account and see what can be done.

Thanks

Holly
eForum Team

[Ali6575]

first will u send me a unlocking code first for htc tattoo locked on vodafone? then i will tell u it happend to me

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[George]

Hi Ali6575,

Firstly, a very warm welcome to the eForum Family, it's always great to see new faces on here .

Can you clarify exactly which unlock code you're after here? If you're after the screen lock code, then we wouldn't be able to provide this as it's a user-defined code that we don't have access to. If you're after a Network Unlock Code then you'll find further information here: Network Unlocking.

George

eForum Team

[shambharwani]

I HAVE A SIMILAR PROBLEM. MY WIFI AND MOBILE INTERNET OPTIONS WERE OFF SO WHEN IT ASKS FOR THE GMAIL A/C AND PASSWORD IT IS NOT ABLE TO VERIFY THEM AND GIVES AN ERROR THAT EMAIL OR PASSWORD IS INVALID. IS THERE ANY OTHER SOLUTION OTHER THAN A HARD RESET?

[James]

Hi shambharwani,

Welcome to the Vodafone eForum from all of the team.

So that we can look into this for you please can you confirm if you’re able to use your handset for all other services other than email?

If it is simply the email then I would recommend a battery pull to reset the phone without loosing any data and then removing any email accounts on the device, once done, turn on the mobile internet setting and try to setup the email accounts again and if you have any issues, please let me know.

James

eForum Team