07-05-2012 01:14 PM
I have been having this problem for a while now. Sometimes when i send texts the recipient gets them up to 12 hours late, and once 23 days late. I also get texts much later than people have sent them sometimes as well. Also, the internet on my device cuts out at irreular times, meaning i have to restart the phone again. It is on the latest software. I have visited vodafone twice now. The first time they gave me a new sim card, that did not make any difference. The second time they took it away to be repaired, it came back with no differences in the problem. It happens completely randomly, not in any specific area or time. I hope you can help.
It seems similar to this problem:
08-05-2012 05:36 PM - edited 09-05-2012 02:26 PM
Usually for a single issue we'd try to keep everyone’s posts in one thread. That way if there's a general fix we only need to post this in one place. On this occasion I won't merge your thread with that one, though, due to the additional mobile internet issue.
As with that thread, can I ask you to confirm the other questions James posted?
- Do these issues happen with your SIM in a different phone?
- Does this happen on 2G, 3G or both?
Also, when you say it happens randomly, does this include which users it affects? If it only seems to affect certain ones, can you confirm if there is anything which links them, such as their mobile provider? Similarly, are there any users who are never affected, and do they have anything in common with the affected users?
Finally for now, whilst receipt of delayed messages may appear to have happened in various locations, do you know if you were anywhere with little or no signal around the time they were sent?
I look forward to the answers, and if in the meantime you have any other delayed messages, can you note the date and time for me so that if we need to look further we have examples to look for. If affected users are on a different network, then please note we won't be able to see SMS messages they have sent you as they were generated on their home network. They would need to check with their network that there was no issue at that end.
08-05-2012 05:49 PM
Thanks for replying.
The problem does not occur when the sim is put into another phone, and it happens on both 2G and 3G. Also, it happens to all users. Sometimes they do not send when i have little signal, but this is easily solved and i just press send again. It has no relation to the problem.
09-05-2012 02:28 PM
I'll pop you a PM so we can take a closer look and see what we can do to resolve this for you.
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