24-07-2012 01:39 PM
I'm sorry to hear you're still experiencing issues. can you confirm the software version you're using and whether a full factory reset has done nothing to solve the problem? I can understand if you've already sent the phone away once but the warranty is on there should you need another repair during the first 24 months of having the handset.
Failing that, if you're due to upgrade soon, you're more than welcome to email my team directly to discuss a more suitable phone for your needs. Remember that the HTC Wildfire is more of an entry level Android device, hence it's low retail and pay monthly cost compared to some of the higher spec devices.
Simply follow the instructions I've sent to you via Private Message to chat about options with our team. You can find your PM inbox here.
24-07-2012 03:33 PM - edited 24-07-2012 03:35 PM
Thanks for the reply. Software: Android Version 2.3.5 HTC Sense version 2.1. It has been reset once with no luck. I think it's pretty funny that your solution is to talk about upgrades. The solution to a fault is not to pay in order to get another phone. That's like buying a washing machine which doesn't work, and the sales person says "oh, well, just spend even more money buying the better version - that should work fine instead". I may have made the mistake of buying one HTC - I'm not about to compound the error by buying another!
26-07-2012 10:05 AM
Thanks for responding. I was simply offering other routes, my apologies if this was misconstrued any other way. As we can only look to do a repair in that case, could you email my team on the instructions I've sent via private message? You can find your PM inbox here.
As this is only happening on individual units, we can look to repair or where need be replace the device for another HTC Wildfire as per the manufacturers' warranty.