HTC

[mike.f1]

Hi All

I have recently got a Wildfire through the office. Something rather odd is happening with my emails. I have several accounts, all on ntlworld (now Virgin Media, but the old name remains).

I tried to set up my Wildfire to access my accounts, using the smtp.360.com outgoing server as recommended in the forum archives, but each time got a message saying "Could not connect to the mail server to verify you account information. Your server is not responding."

The odd thing is that the two accounts that I wanted to set up have appeared on the phone as valid accounts and receive emails sent to them. But I can't send an email out, even in reply to valid emails received.

The other odd thing is that emails download to the Wildfire, although they remain on the mail server, are not logging up on my email client on the desktop PC at home.

I'm a bit perplexed by all this and would welcome any help that anyone could give.

Thanks

Mike

[George]

Hi mike.f1,

Thank you for posting, I'll be more than happy to assist you here .

If you're able to receive email then your account is definitely setup correctly, at least for incoming mail anyway. For outgoing mail, I'd always recommend using the mail provider's own outgoing server, however if this doesn't work then you'll need to use our 360 outgoing server.

The error message that you're getting sounds like it hasn't been able to authenticate the server. In order to resolve this you'll need to ensure you've signed up for a Vodafone 360 account. Once this is in place then ensure that you've used the following settings for the outgoing server:

-Outgoing Server: smtp.360.com
-Outgoing Server Port: 465
-Outgoing Server requires authentication (SSL)
-Use your 360 username and password as the authentication

Give that a go and let me know how you get on .

George
eForum Team

[mike.f1]

Hi George

Many thanks for that. It seems to have done the trick.

I'm still getting this other odd problem, though. :wacko:When emails download to the Wildfire, although they remain on the mail server, they are not being picked on my email client on my desktop PC at home.

In the past, my PC based email client would download emails at the same time as they appeared om my phone. Does the Wildfire have a setting somewhere that could be telling the ntlworld server that the email has been downloaded?

Thanks again for your help,
Mike

Hi mike.f1,

Thank you for posting, I'll be more than happy to assist you here .

If you're able to receive email then your account is definitely setup correctly, at least for incoming mail anyway. For outgoing mail, I'd always recommend using the mail provider's own outgoing server, however if this doesn't work then you'll need to use our 360 outgoing server.

The error message that you're getting sounds like it hasn't been able to authenticate the server. In order to resolve this you'll need to ensure you've signed up for a Vodafone 360 account. Once this is in place then ensure that you've used the following settings for the outgoing server:

-Outgoing Server: smtp.360.com
-Outgoing Server Port: 465
-Outgoing Server requires authentication (SSL)
-Use your 360 username and password as the authentication

Give that a go and let me know how you get on .

George
eForum Team

[Reidar]

Hello Mike and thanks for getting back to us.

I'm glad the initial query is now resolved, as for this second issue can I ask what desktop client you're using at home, i.e Apple Mail, Outlook, etc? In a lot of email clients various options exist to control the presence of mail on the server.

If you advise us in relation to the above we can investigate further.

Thanks

Reidar

eForum Team

[mike.f1]

Hi Reidar

I use Netscape 7 (less likely to be hacked etc) but have set client to leave emails on the server after downloading them. The problem I'm getting is that when an email is downloaded to my Wildfire, it is no longer downloaded to my Netscape client, even though the email remains on the server. I know that I can always access the server to manage my emails; it’s just that the Netscape client is surprisingly slick and easy to use.

Hope that you can help. I am assuming that it's a setting on the Wildfire rather than the desktop. But I can't find any setting on the Wildfire beyond the obvious ones (and certainly nothing about the interface with servers).

Thanks again,
Mike

Hello Mike and thanks for getting back to us.

I'm glad the initial query is now resolved, as for this second issue can I ask what desktop client you're using at home, i.e Apple Mail, Outlook, etc? In a lot of email clients various options exist to control the presence of mail on the server.

If you advise us in relation to the above we can investigate further.

Thanks

Reidar

eForum Team

[James]

Hi Mike,

To be honest i'm not too sure about this one, so i can get an answer for you I will pass this thread onto our day team who will be able to contact our support teams (when they are open) in the morning and I'm sure they will be able to find a resolution for you.

James
eForum Team

[Reidar]

Hi Mike I'm Back again

Thanks for the additional information.

To be honest this is proving rather tricky, i can't pin point anything on the Wildfire that would cause this sort of effect on the mail server, i'm also wondering if it is a setting on the Mail server itself, (although that is unlikely).

We may end up with a situation where I need to replicate your circumstances, ie set up Netscape client and pull from a server, i have a few dommains running via Heart Internet which I'd be happy to use. I'd also need to spend some time on a Wildfire setting this up.

Please can you confirm who hosts your mail server, ie 1and1? 123-reg? Fasthosts? etc?

Thanks

Reidar

eForum Team

[mike.f1]

Hi Reidar

Thanks for coming back. I'm not all that well clued up on servers etc so if my response to your question "who hosts your mail server" is garbage, just tell me - I won't be offended. ntl were taken over by Virgin sop I think that the answer is Virgin Media do the hosting.

The relevant POP settings that I am using on the Virgin Media server are as below:

• Enable POP for mail that arrives from now on

• When messages are accessed with POP, keep Virgin Media Mail's copy in the Inbox
• Disable IMAP.

Does that help at all?

As I think I mentioned, I have set the Netscape client to leave messages on the server. I am using Netscape 7.2, which is downloadable from the Netscape archive site. I know that it's a very old client now, but I have always preferred Mozilla clients and Netscape deals with multiple accounts far better than either Thunderbird 2 or SeaMonkey.

Many thanks for helping me on this, it's much appreciated
Mike

Hi Mike I'm Back again

Thanks for the additional information.

To be honest this is proving rather tricky, i can't pin point anything on the Wildfire that would cause this sort of effect on the mail server, i'm also wondering if it is a setting on the Mail server itself, (although that is unlikely).

We may end up with a situation where I need to replicate your circumstances, ie set up Netscape client and pull from a server, i have a few dommains running via Heart Internet which I'd be happy to use. I'd also need to spend some time on a Wildfire setting this up.

Please can you confirm who hosts your mail server, ie 1and1? 123-reg? Fasthosts? etc?

Thanks

Reidar

eForum Team

[James]

Hi Mike,

To be honest I'm not too sure about this one however, don't worry as I will pass this onto our day team who will be able to give a more detailed response than i can.

James
eForum Team

[Reidar]

Hi Mike

To be honest I was hoping to spot some sort of error in your set-up options, but to me everything seems fine, especially since mail traffic is flowing.

There's got to be something we're missing, or it could be the Netscape client itself causing the issue, I don't suppose you could experiment with Thunderbird to see if the issue remains.

It also looks like I have to go ahead with replicating this issue, unfortunately it may take me a day or two since I have to sign out the relevant equipment and set up a netbook etc, I'll be honest in saying I'm still a bit baffled.

Maybe a test will bring something to light.

Thanks

Reidar

eForum Team

[mike.f1]

Hi Reidar

Sorry for the radio silence but that's because, as you suggested, I have been doing some experimentation. I loaded Thunderbird on my desktop PC to see if that made any difference. It didn’t. As with Netscape, I checked the option to leave emails on the server. And the emails do, indeed, stay on the server when the HTC downloads them. But then Thunderbird does not pick them up. Just occasionally one or two will get through, but nearly all don't.

As a further experiment, I fired up my previous smartphone - an Ipaq he 6915 (I think) and took the battery out of the htc Wildfire, so that it could not download. The Ipaq downloaded the emails, left them on the server and I was able to download and manage them on Thunderbird and Netscape.

Then, just to run a further check, I created an email account on the ntlworld server but didn't set it up on the Wildfire. I did set it up on the Ipaq, though. Well, the result was predictable. I could read the emails on the Ipaq and then, when I got home, deal with them in full from, Thunderbird.

My conclusion is that the htc Wildfire must be somehow communicating with the ntlworld server (via 360 or gmail??) that it has downloaded an email and, even though the email remains on the server, it is somehow marked and consequently isn't picked up by a mozilla email client.

Most odd!

I'd be grateful for any help you can offer. Just by way of confirmation my ntlworld settings on Thunderbird are:

incoming - pop.ntlworld.com

outgoing – smtp.ntlworld.com

checked to leave emails on server



And the settings on the htc Wildfire are:





incoming - pop.ntlworld.com

outgoing – smtp.360.com

checked to leave emails on server.



Regards

Mike

Hi Mike

To be honest I was hoping to spot some sort of error in your set-up options, but to me everything seems fine, especially since mail traffic is flowing.

There's got to be something we're missing, or it could be the Netscape client itself causing the issue, I don't suppose you could experiment with Thunderbird to see if the issue remains.

It also looks like I have to go ahead with replicating this issue, unfortunately it may take me a day or two since I have to sign out the relevant equipment and set up a netbook etc, I'll be honest in saying I'm still a bit baffled.

Maybe a test will bring something to light.

Thanks

Reidar

eForum Team

[Dave]

Hi mike.f1,

This is strange, you're using POP3 in both cases, but you're still setting the system to leave the emails on the server, which suggests there is some other type of "read" flag the clients don't like getting in the way.

Can you try the following for me?

- Instead of using the Netscape client or Thunderbird, can you try accessing the Virgin Media website’s email tool directly through their website and let us know if the issue shows there as well.

- If you try accessing the virgin media website's email system via a different browser, do you get the same issue?

- Change the smtp.ntlworld.com to smtp.virginmedia.com on the PC clients

- If you view the emails via the client first, do they still appear on the phone?

Let us know how these tests go - they'll help to narrow down the source of the issue.

DaveN

eForum Team

PS Just a reminder, the forum will be read only from 10pm Tuesday until we launch our all new platform at the beginning of December. For more information, see this link.

[dave powter]

Hi mike.f1,

Thank you for posting, I'll be more than happy to assist you here .

If you're able to receive email then your account is definitely setup correctly, at least for incoming mail anyway. For outgoing mail, I'd always recommend using the mail provider's own outgoing server, however if this doesn't work then you'll need to use our 360 outgoing server.

The error message that you're getting sounds like it hasn't been able to authenticate the server. In order to resolve this you'll need to ensure you've signed up for a Vodafone 360 account. Once this is in place then ensure that you've used the following settings for the outgoing server:

-Outgoing Server: smtp.360.com
-Outgoing Server Port: 465
-Outgoing Server requires authentication (SSL)
-Use your 360 username and password as the authentication

Give that a go and let me know how you get on .

George
eForum Team

Hi
I too am having the same problems with my new HTC Wildfire on Vodafone (payg) My email on my PC is with TalkTalk.
I even went into the Darlington Vodafone branch today and they were no help, just said they had heard of the problem but it might be because TalkTalk were merging with Tiscali?? and may be changing the smtp outgoing address (sounds like bull---- to me)
I have just signed up to the forums and would love some help.
I tried the 360.com sign up with no success, i put in my talktalk details to begin with but said these already exist, yeh right i no that, so could not proceed? do i need a new address with 360.com just to be able to set it up but then still use my TalkTalk address?? it's all very comnfusing. Would appreciate a step by step guide. Just so you no i am up and running on web and recieve incoming emails but can't send.
Feel daft writting this but have searched Vodafone and TalkTalk web sites and can't find any help, or on Google.
Thanks
Dave (come on you Spurs)

[Holly]

Hi Dave,

Just as a test try creating another dummy 360 account, so go to www.360.com, create an account using any details as it just for testing purposes.

This will narrow down whether its your email account in general or all 360 accounts.

You won't be able to respond to me yet as we are moving to a new platform (see here for more information), please join us when the new forum is launched.

Thanks

Holly
eForum Team

[mike.f1]

Hi DaveN

Been working at another place for a few days so could not access the PC at home.  In answer to your questions, :

 - if I read emails on the client first, I don't think that they appear on the Wildfire phoneeven though Thunderbird is configured to leave them on the server;

- accessing my accounts via IE or Firefox seems to make no difference.

 - 

I have changed the outgoing server to smtp.virginmedia.com.  There's not much obvious difference.

Does any of that help at all?

Regards

Mike

[Dave]

Hi Mike,

As with Reidar before, I was hoping something would jump out at me from your responses. If you could check for sure on the first question for me this may help, as it's designed to identify if the issue is one way or triggered by something specific. If you go computer first, then wildfire, then computer, does the email show the first two times but not the last, for example?

Finally, do you have similar issues with any other email addresses? If not, it would be worth contacting the provider directly to see if they are aware of anything specific causing these issues, as you have everything set up correctly.

DaveN

eForum Team

[mike.f1]

Hi

I don't mean to be rude, but is there going to be no further response on this thread?

Regards

Mike

[etom3el]

Hi there

I'm new to using this forum and can't find out how to post a new query so this is all I can do!

I have a real problem in that I had a new htc Wildfire in September & remember it was difficult to set up my ntlworld email account (I understand ntl are not happy about Vodafone using their servers and get the message "your outgoing server response:421 aamtaout02-winn.ispmail.ntl.com connection refused from [212.183.132.78]"). With some help from a forum, I remember the way around it was by using vodafone360 (I vaguely remember setting my incoming & outgoing servers to 360.com but can't remember the exact setting) and everything worked perfectly. However, my phone broke and I now have a replacement and have to do it all again ........ but can't remember the settings! I've looked at some past suggestions but they haven't worked so am totally stumped! Can anyone help please?

[clawson]

Mike

I likewise use Ntlworld (VirginMedia) for my mail and can suggest a way that you could achieve what you want.

I get all of my mail forwarded into my Gmail account and only have that set up on my phone as this will include anything that has been sent to the ntlworld email address, my PC then acesses only the ntlworld email (via pop) and all email is downloaded to the PC, I use Outlook for mine, but it should be the same for any client.

As all of the mail platform including VirginMedia's is all on Google mail anyway the incoming emails appear in all of the accounts instantly ie no great delays between ntworld and Gmail.

The way I do this is all configured in the webmail settings

On my VirginMedia account

Setup the folllowing in the email settings/Forwarding and POP/IMAP

Forwarding

Forward a copy of email to :- my gmail account and "keep Virgin Media's copy in the Inbox"

POP Download

I have mine set up to delete everything once it's been downloaded but it isn't strictly necessary, I only do it as effectively my Virging Media email box is a conduit through to my Gmail box which has all of the emails. It's also one less place to have to manage and delete out from later.

On my Gmail Account

In the Accounts and Import menu

Setup the send mail as to be my ntlworld email address (use send through Gmail in the options)

I then made the ntlworld email address the default (everything that get sent from Gmail gets sent as if it came from the Virgin Media address)

Likewise set the when receiving email Always reply from the default address.

This setup allows me to effectively get all of my email consolidated into one account and have the ability to send and receive as if it was the one email.

The only time where I had the odd email not coming through to my PC, but it had gone to Gmail was when the spam filtering on the Virgin Media Email had marked it as Spam, I simply highlighted them emails and marked them not as spam and they then came through to the PC.

I use the Gmail application on my phone (HTC Legend) as I fnid it to be a better on than the HTC mail application, as this integrates with the web gmail and will even allow you to specify when composing an email whether to use one on the alternative accounts that you have added.

Hopefully I've covered everything that you need to do to set it up, but if not reply back with any questions you have.

Calum