08-06-2012 08:46 PM
I got a pay monthly contract 2 years ago before going to uni and got a htc wildfire as part of that. About a month after getting the phone it started having problems, it rejected calls, refused to send texts, sent texts to the wrong people, froze up, removed apps and phonebook numbers etc. It was sent off for a repair but I was told all that would be was a hard reset, which is something anyone can do. It came back and had the same problems. However as it had been gone for about 2 weeks (I was told all htc's are 'repaired' by htc so understand this length of time isn't vodafones fault) this was a massive inconvience as I am a student living 300 miles away from my family and cannot afford a landline let alone a new phone.
It came back and had all the same issues and had even developed some more. Last year I repeatedly went into the vodafone shop near me and was told I was imagining problems and that all vodafone would do is show me how to hard reset it. All in all, over the 2 years of having the phone it has been hard reset over 20 times and still has the same problems.
I feel like I have been shown some really poor customer service by vodafone. My mother pays for my contract and has therefore paid for a broken phone which cannot even be used to call people or text them, let alone running any apps. Vodafone staff refused to deal with me as my mother pays the bill but then they refuse to deal with her as my name is on the contract. It is also impossible for me to call customer service when at uni because the phone is either refusing to work or they ask for my mother to be put on the phone (even though she is 300 miles away and would obviously like the phone she pays for to be sorted).
It has gotten to the point where I feel that the staff in my local vodafone shop roll their eyes when I come in to ask for help and I feel taken advantage of because I am a student and have too low an income to have gotten a more expensive contract or a fancy £300+ phone. All I want to do is be able to text people and know that they will have recieved it and be able to phone my family in emergencies, where as now I have to email them or skype them from my laptop and wait for them to call me and hope my phone won't reject the call or cancel it half way through.I also have some serious chronic health problems and I can't even arrange doctors appointments by phone anymore which is really unhelpful, or phone an ambulance for myself if I am seriously bad.
Overall me and my family have ended up paying £25 a month for a contract that would be about £10 sim only, and have therefore paid £15 a month for almost 2 years for a phone which is clearly broken and which vodafone refuses to help me with. It is like hitting my head against a brick wall trying to get a clearly faulty phone repaired or replaced and I will definately not be renewing my contract with vodafone or ever recomending them to anyone. This is my last appeal to the staff of vodafone.
11-06-2012 08:12 AM
Thanks for your post, though I’m disappointed to see that you feel like this. I can totally understand why this is frustrating for you!
I’d love to help and get you back up and running with us.
I’ve sent you a Private Message with details on how to get in contact with us, once we reach your email we’ll give you a call.
You can find your PM inbox here.