HTC

[janeyv]

I have had problems for a week or so not receiving my BT internet mail on my HTC Wildfire. I can send from both my BT account and another e.mail account I have and receive in the other account but not my BT mail.

I have been sent a new phone, didn't resolve the problem, a new SIM, still no joy. I have re-set up the account countless times using the settings I use for my BT account in outlook on my PC which works fine on my PC. I have spoken to numerous Vodaphone advisors both in store and on line and nothing has worked. I  have just been told by a technical advisor on line that  it must be BT who have changed the port number or incoming main server. I have just spoken to BT and they haven't changed anything and they say I just need to use the settings which I use for outlook which I have. I have taken the battery and sim out and replaced but nothing works.

Gmail also works OK. 

Any help appreciated.

[DaveCD]

Hi janeyv

Thank you for your post and a very warm welcome to the eForum.

At first it sounded as though the APN settings may need to be amended but then you mention other email accounts work.

Please can you delete the account from your device and clear your cache of stored information, ensure you are using the latest software for your device and follow this guide to setting up your email.

Please let me know how you get on.

Many Thanks

DaveCD

eForum Team

[janeyv]

Thanks seems to be bringing in my last three days mail but it has done this several times over the last week when I re-installed the account and then not bringing in any again. Fingers crossed that clearing the cache has fixed it. Incidentally on the settings what should I set the download limit for? I get quite a lot of mail, so 50MB? Also is is best to set  the download option for 3 days or just today's?

Thanks ever so much.

[JD]

Hi janeyv

The download limit and history settings really depend on how much data you have in your price plan. I have 500MB per month in mine so I set mine at 50MB limit and going back 3 months. However, if you have less, it might be worth only setting it to 5 or 10MB and only a few days into the past.

My email account currently has over 300 emails in it and the total size is only 32MB so unless you get a lot of very big emails (emails with attachments etc), then I wouldn't worry.

Thanks

J