HTC

[TS125]

Hi All

I hope some one can help me please.

My Sensation keep losing all it sonds, i.e. ring tone, message received sound email received etc.

It means I am missing all calls, texts, email etc, and thats not the real point of having a phone

The only way I can find to fix it is to restart the whole phone. Does anyone else have the same problem ? 

Can any help me with this problem or is a just a case of returning the phone ?

Thank you Derek

[C225]

Mine does this when it starts doing my charging problem, as it gets too hot from not charging correctly it also loses sound and needs to be rebooted, im waiting for a replacement

[voodooray]

i'm also having problems while watching video on my sensation. sound keeps going off and have to touch slider bar to start it back on. very annoying 

[James]

Hey Guys,

Many thanks for your posts here.

There is currently a thread with the same issue here that we responded to earlier today.

James

eForum Team

[agorman]

Love the phone but I have also had sound problems.

This morning there was no sound (no ring tones, music, earbud sound etc), could even change the sound options (ring tones etc).

The second day i had the phone this happened but then the sound came back after I restarted the handset. I figured it was something i had pressed (though I could not see anything) - Had to do a factory reset to get the sound back and lost all me account settings etc. - Can't be right.

 I rang VF who said they would exchange it.

Thought I had got away with 'faultiness' as others have been experiencing

oh well - hopefully the next one will be good.

(I had no customised ringtones etc - just waht came with the handset)

[borored]

Seems to be a recurring theme with the sound. Mine has gone off 3 times now when running apps

[cjm1979]

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borored wrote:

Seems to be a recurring theme with the sound. Mine has gone off 3 times now when running apps

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Can you list what apps you have installed. Might be a conflict.

[BWRmotorsport]

Hi,

I have also got the same problem.

When I play a MP4 film or AVI, it just cuts out after 2 mins. The film carries on but sound custs out.

I will ask VF

[unklegomez]

I have had similar problems playing some movie files mp4 seem to be OK but avi and xvid the sound goes off after a couple of minutes like you described.

[TS125]

Vodafone have now swapped mine for a new one. but still no cover for the camera lens on the back.  So I guess it shouldnt have one ?

 I think the app that was causing sound problems on my old phone was "Talking Tom ". so he wont be loaded on my new phone

[BWRmotorsport]

I just called VF and they are sending me a new phone tomorrow.

I also called HTC and they said this is a new problem and was not aware of it......

[Jennerster]

The music player bug seems to just be a bug in the media player. Try dice player from market as its the only player ive managed to find that supports hardware ecoding. It works perfectly. 

[unklegomez]

Thanks for the advice I will try out dice player as some of the other media players I have tried have been useless, I have found if I convert videos to mp4 they all play without any problem.

[unklegomez]

Wow dice player actually works , avi and xvid files now play with no issues at all. I have tried the free version which last for 3 days but I think this is worth paying for the full version which is £1.82.

[Jennerster]

Yeah the hardware encoding looks so much beter then all other players i tried before.

Least we know it is a bug with the default media player, so should be easily fixable in next update

I would recommend it too and price isn't alot. But it is something that should work in first place!!!

[unklegomez]

I've just got the full version , I'm glad I don't have to covert everything to mp4 now, one thing I did find with dice player is if I turn the thumbnails on in the settings it crashes when I open the player so I have left this option off, I told the developer so maybe he will fix this for the next version. But otherwise a good purchase I think.

[meddc]

I had similar sound problems on my new Sensation after installing Talking Tom as well. Have now removed the app and done a reboot/reset and hopefully all will be well.