HTC

[Andy-D]

Hi,
I am sure that prior to updating to ICS I had HTML email messages from hotmail using exchange... now they are plain text and the option for HTML is greyed out.
Anyone else now having the same problem?
Thanks

[Nabs]

I use the hotmail app to get my emails now.

 Download the app using the Google Play icon or click here

[Andy-D]

Yes, I presume that it as option, but I have 4 email accounts and it would be good to use the stock email client for all of them.

Can anyone confirm my thoughts that HTML was working prior to the ICS update on the stock email clint??

Thanks

[James]

Hi Andy-D,

I have just set up a hotmail account on the HTC Sensation with the ICS update and can confirm that I have had no issues receiving an email in full HTML format.

Can I ask exactly what is happening when you get an email that contains HTML coding?

James

[Andy-D]

I had Hotmail set up as an exchange account as I wanted Push Mail. I am still certain that HTML messages were OK before the update with Hotmail on exchange.

I have now set up the account as a POP3 account and yes all is OK with HTML emails..... but its not exchange :-(

As mentioned before, I dont realy want to use mutilple apps for my email when the stock one works fine.

Thanks

[James]

Hi Andy-D,

Thanks for the update here.

I have just set up my own hotmail account using the active sync and the option to activate HTML on the exchange hotmail account is greyed out with no way to select the option to change from plain text to HTML.

I have raised this with our devices team to see if there is something that I am missing however in the meantime the only solution would be to use an app as mentioned above or by added the accounts and setting the intervals to every hour.

James

[Andy-D]

James,

Thanks for your reply and confirmation of the problem/change.

I look forward to hearing from you or your "devices team".

cheers

Andy

[James]

Hi Andy-D,

Thanks for your patience on this one.

I’m just popping on to let you know that we have been testing this for you and I hope to have an update soon.

James

[Andy-D]

Great thanks

[Andy-D]

@James

Is there any further news on this issue??

Thanks

[Dave]

Hi Andy-D,

As James mentioned we have replicated this, and this has now been escalated to HTC for investigation.

In the meantime, we'd suggest setting up hotmail as a POP3 account rather than as an exchange account.

Dave