12-06-2012 02:52 PM
Hi I ordered a new HTC Wildfire on Friday and I got a confirmation email saying it would be delivered to my previous address, which I've not lived in for over 6 months. I immediately phoned and the customer services and a lady told me I would have to phone back when I received a second message saying it was dispatched. So they could call DPD and change the delivery address. She also changed my address to the correct one. I also received a text confirming my address change.
I rang again the same day and another guy said he’d sent an email to the despatch department and the phone would arrive on Wednesday to my correct address. He also changed the address on my account again (even though it was done earlier in the day)! I got another text confirming my address change.
I received the dispatch text today and it had the incorrect address on again, so I phoned straight away and the customer service guy said we have to wait for a text to say it is on the courier’s van and ring again so they could change the address with the courier direct!!! If it goes to my old address the crooks there are likely to sign for it and keep it !
Seriously I am pulling my hair out here. How hard can it be. Can somebody from the vodafone forum team arrange for this to be fixed and contact me please.