24-11-2012 02:27 PM
After well over a year of problems with my HTCs (2 desires and 1
sensation) with regard to poor connection to the internet, I have now bought a second hand iPhone 4 and guess what???? my internet has never been as quick!!! So Vodafone, could you please confirm you have read this post, to save me ringing them?? I feel cheated by the contract I had taken on, with a handset which is very poor. Will anything come of this?? I doubt it...............
27-11-2012 11:44 AM
08-12-2012 11:01 AM
This was about 15 months ago so I've had to suffer it as I work away and didn't get the opportunity to cancel the new contract.
26-01-2013 01:51 PM
Only just realised this forum existed .....
I have had such a nightmare with my HTC Sensation, think I have had 2 new handsets, and then been in for repair approx 6-7 times because of no signal at home and local area and hit & miss everywhere else too...
This month I have paid £43, used 3 mins of calls, 55 txts and 1mb of data, this is how it is most months, yet my landline bill sky high too because I end up having to make calls at home from that to mobiles as my phone has no signal !!
Am so fed up of taking it back, they say the same thing everytime and it comes back the same every time, just feel like a total waste of money, my daughter has the Desire and had similar problems, but not as bad as mine !! Just wish I could just leave Vodafone, I thought it was the coverage in this area but since spotting this maybe the handset ...
My contract doesn't end till Sept & I thought I was on a 2yr contract, but when I look at the paperwork, I am on a 27 month contract, how does that happen ?? Got my daughters phone at same time, she is on 24 mth contract !!
my husband has recently blown his top at them after being nice month after month after month, they say I can upgrade early but am too scared to upgrade and then get into all this again, where i am tied in and a total waste of money !! I just feel the best option is to leave Vodafone but say £220 to get out of contract, that's just on mine, we have 4 mobiles with them, my Mum & Dad's too ...
Feel like we have got no chance because they just don't listen ....
26-01-2013 04:35 PM
28-01-2013 03:29 PM
Welcome to the eForum it’s a shame it’s not under better circumstances.
It sounds like I need to take a closer look at you account to see why these issues have occurred. I’ve popped you a PM if you could reply back I’ll be in touch.
In regards to signal could you try our network troubleshooting steps here?
You can find your PM inbox here. If you can't access this link, please ensure that the box next to "Turn on private messages" is ticked on this page, and let us know if you need any further assistance.
02-02-2013 03:44 PM
I received the private message and think I sent the information that you asked for ..... maybe I didn't, wasn't sure how to add the link etc, that was a few days ago and haven't heard from you via e-mail ..
I am still having the same problems, my latest handset is going up the wall, phone turns off if I try to take a photo, the battery might last an hour when fully charged if I try and do anything, when txting, it keeps jumping to a list of network providers every time I try to type a word, same old signal issues, so sick of going back in time after time !!
03-02-2013 02:50 PM
Thanks for the heads up. If your email was sent, you would have received an auto-reply. In the subject along with the code we asked you to use to reach our team will be an 8 digit reference number. It'll look something like (#12345678). Can you let me know the number and I'll check our queues for you.
If you didn't get an auto-reply then I'm afraid we didn't receive an email. If that's the case, please follow the instructions from the PM sent here to submit a fresh message and we'll get back to you ASAP to help sort this out.
05-03-2013 01:52 PM
05-03-2013 04:00 PM
05-03-2013 08:09 PM
06-03-2013 01:12 PM
Welcome to the eForum If you're looking to upgrade feel free to get in touch with our @VodafoneUKDeals guys!
danbann - We don't want to see you leave, if there is anything that we can do to change your mind please let us know