03-02-2012 05:47 PM
13-02-2012 01:00 PM
Well - I'm satisfied now.
VF received my letter of complaint, I've ended my contract, given the phone back and I now have an S2 with another provider. I'm not going to return to VF ever again after all this hassle.
Honestly, it's so nice to have signal each time I look at my phone!
16-02-2012 03:13 PM - edited 16-02-2012 03:14 PM
I have been informed that there is a new software update for the HTC Sensation and that the team have tested this with greatly increased results.
Please can you ensure you are running the latest software and let me know that you see an improvement.
We have a step by step guide on our Help Centre should you require assistance.
17-02-2012 06:55 PM
22-02-2012 07:53 AM - edited 22-02-2012 07:54 AM
Software Number: 188.8.131.52
thought we had all siad earlier that we was on the newest firmware version and have been seen the end of last year.
so the support teams have took this long to ask what version we are on what have they been doing
This has gone on long enough for me
28-02-2012 08:42 AM
Android version: 2.3.4
HTC Sence version: 3.0
Software number: 184.108.40.206
29-02-2012 02:02 PM
I recently flashed the radio baseband firmware to 10.58.9035.00U_10.15.9035.02_2 (you can see your version in About->Software->More.
I was on 10.56.9035.00U_10.14.9035.01 before that.
I am definately getting improved signal now, just seems a lot more solid. I can't remember ever having a "no signal" since.
I think I was on the version from the 1.45.401.2 firmware originally (latest Sensation Gingerbread release), and the version I put on is from the 1.72.401.1 RUU.
In plain English I've put the Sensation XE radio firmware onto my Sensation.
The good news here is that if it really has improved, and not just my imagination, then it's not a hardware only issue and can be improved with new firmware. The Ice Cream Sandwich release will probably have yet another version, so upgrading to that when available may help a lot of you.
01-03-2012 11:39 AM
Well, here's another instance. Had signal problems since day one on my sensation. Eventually had to get the sure signal box at home which helps there but it seems anywhere else I go It's pot luck what my signal will be like. No signal at all at my girlfriends flat in the centre of London! I too am running the 'latest' software, although that is quite outdated compared to what HTC are pushing out themselves.
02-03-2012 02:25 PM
03-03-2012 09:45 PM
Well now, after 3 new HTC sense hd handsets and 1 recon set, at least 5 new simcards and 2 new sure signal units,, I have still got a smart phone that is so dumb that if lucky and the phone is held at precisly 65 degrees south by 7.5 degrees west, and at a 30' tilt to the vertical i can get about 2-3 signal bars up. but if I move it by about 5mm in any direction, all is lost. so after 12 months on a busiess tariff with 600 mins a month, i have never used any where near that in any month and the 150 min aberage that voda say i have used is from home not office, and nearly all in the evening at home on fairly lengthy calls to my ill brother on his landline.
reset done on weds this week and was promise alll would be perfect by dominic at voda, who also promised to call me back to confirm the next day. never happened, like so many return call promises made by voda, who i have been with for over 20 years.
to say i am alittle peed off is an understatement,
05-03-2012 01:29 PM - edited 19-03-2012 12:52 PM
I'm disappointed to hear about the experience you've had and that you did not get the callback you were promised.
With the number of different handsets and SIM cards, I'd suspect the local signal, however you then mention the Sure Signals as well, which would seem to suggest everything has been covered.
So that we can get a better idea, can you advise the following for me?
- What was happening with the Sure Signals? For example, what was the light pattern, and was it the same with each?
- Were these based at work or at home?
- Does the signal issue recur everywhere, or just at these locations?
- What is the work postcode so we can check the coverage situation?
I'm confident we can help with this for you.
15-03-2012 10:31 AM
You can add me to the list of customers whose signal goes from 3 bars to no signal and back sparodically. I have tried my sim in other smart phones and no signal loss at all so suggests a problem with the Sensation itself. A friend has a custom rom on his and the signal is much better with my sim in his phone.
There are a large number of people complaining about this now so surely Vodafone need to recognise this and do something about it. I hope ICS update will sort this out but I won't hold my breath. A waste of £35 a month really.
Oh, my saftware is: 220.127.116.11
15-03-2012 07:12 PM
Ok so I like many others have terrible signal on my HTC Sensation, I know this to be a design fault with the antennas on the back cover, However it seems to be mostly vodafone customers with this issue than any other network provider.
This is my second HTC Sensation and my Second SIM card... This issue wont go away. I tried to get a Sure signal box but was told this was going to cost me £50 !!!!
This is ridiculous... I have a Galaxy S with vodafone and the signal is excellent..
Just google the issue to see how massive it is.
I would like this resolved, I am paying £30 a month for this phone which i cannot use, And i have another 15+ months left on my contract.
Surely someone at vodafone can help me with this ???
I would like a sure signal box for free, Or at least even discounted, I have been a vodafone customer for a very long time.. Surely my custom (of 2 contracts) over the next year and half is more important than a sure signal box ??
Its either the box or a completely different handset ? and i like this handset why should i have to change it ? ? ?
I would get better reception using 2 paper cups and a piece of string...
15-03-2012 08:55 PM
indeed, let me wade in on this one too! My sensation has been having issues with getting a signal for a few weeks now. If i remove the back and pull the sim out, then replace them back and turn on, i get signal for a few minutes, but then it drops again. honestly, the sensation is a real pain in the bum. How can we disgruntled owners get a replacement Galaxy S2?
Because ultimately why am i paying for a mobile contract, when the phone cant last to the end of the day without using all its battery, because its trying constantly to get a signal, which means i cant call or be called on it!!
As this only started a few weeks back, is it possible some software update has done this?