20-05-2011 09:22 PM
Hi folks, just phoned vodafone but they're closed. I'm a new vodafone customer and just got my sensation today only to find that I get no signal at all either in my house or outside which is no use to me. Can I return the phone and cancel my contract and get my money back? I'm absolutely gutted, I checked the coverage map before I ordered and it seemed ok but in reality it's not.
My wife had the same problem with an iphone on o2 and they were fine about her returning it.
Cheers for any advice.
22-05-2011 11:17 AM
Welcome to the eForum it is always good to see new faces on here.
I am sorry to see that you don't get the signal on your phone at home.
Do you get signal when you are out and about? if so I would recommend the Sure Signal at home, as this will make sure that you get signal when you are at home.
If you don't get signal, or if you don't want the Sure Signal, you do get a 7 day return period, where you can cancel or even choose a different handset.
To do this please contact the returns team on 191, or 08700 191 191 from a landline phone.
15-07-2011 10:47 AM
I'm also having big trouble with the HTC Sensation and signal issues.
Whilst I'm at work, I can see the signal bar regularly go from 3 bars, to no signal, despite the phone not moving at all.
I've been in contact with Vodafone support by email and they've said to send the phone back for repairs - but after seeing many other people suffering the same situation, and many have already had their phones replaced, I don't see this is going to help.
I've had the same handset since the launch date, so I definitely can't send it back now - and I honestly do not want to suffer this for 2 years.
I'm not at all interested in that Sure Signal device, I don't want something else connected to my home broadband, and what am I supposed to do when I'm out and about? I was in the middle of the village yesterday and I had no signal!
Post codes CB23 6DQ and NR13 5JB where I work, and where my family live are terrible. I had no signal at all when I was home last weekend.
Vodafone are definitely aware of this situation now, and I expect them to fix it. I also expect a form of compensation - since their coverage maps declare that signal is good in my areas, yet is obviously is not.
So I ask Vodafone - What are you doing to solve this issue for customers who are paying a lot of money for a service which is inconsistent?
15-07-2011 11:14 AM
Since there's no centralised thread for this issue I wanted to be sure there's another person with this issue.
I would like Vodafone to email everyone with the Sensation and say they acknowledge there is a fault and they are dealing with it.
Is this going to happen?
15-07-2011 02:33 PM
I keep meaning to look at similar forums for other providers, to see if this is a specific Vodafone issue - I don't recall seeing this raised in any reviews of the Sensation!
23-10-2011 12:20 PM
I have a htc sensation That has signal problems. I used to have a black berry and had no signal problems with this phone at all. After speaking to Vodafone they have swooped out and up graded my SIM card. Did not think this would do anything and it did not. Then they sent me out a Vodafone Sure Signal for working at home but was puzzled how this was going to help me when I am away from my Home office. And still i have very little signal and by swooping my SIM to my old phone I am getting good signal strength. And now looking on the Internet I can see it is not just me having these problems. Shame is a good bit of kit apart from it cannot function as a phone most of the time. Some needs to sort this problem out. Think i should have gone for the iPhone or stayed with my blackberry. P
27-10-2011 01:09 PM
Many thanks for all of the information that you have provided.
I have taken a look at this for you and can see that there has been a software update released earlier this month.
Please can you all check to see if you are running the latest version of 220.127.116.11 and let me know if you still experience the same signal issues?
If you have any feedback on how I have handled your query today, please complete our short feedback survey.
21-12-2011 04:37 PM
23-12-2011 01:00 AM