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Rank 1: Guest
InspectorFrost
Posts: 9
Registered: ‎11-05-2011

Out of stock email on HTC Sensation pre-order!!!?

Hi

 

i received the first two emails for order confirmation and credit check today, both went well

 

About 6ish this evening i get another saying the item is out of stock !

hopefully this is not the case but just in case i have a couple of questions

 

 

1: Is this item really out of stock, if so why doesnt it reflect that on the site ?

2: is this the same (hopefully) email fiasco that hit the launch of the Nexus last year when pre-order customers were wrongly sent this mail ?

 

yours expectantly

 

Frost

Message 1 of 538 (7,808 Views)
Rank 4: Established Poster
Jebus
Posts: 77
Registered: ‎06-12-2009

Re: Out of stock email on HTC Sensation pre-order!!!?

Well, *touch wood*, I've had no emails regarding the Sensation being out of stock. However, I did pre-order mine the day it became available for pre-order via the site. Maybe there's been a bit too many pre-orders...

Message 2 of 538 (7,711 Views)
Rank 1: Guest
C225
Posts: 17
Registered: ‎12-05-2011

Re: Out of stock email on HTC Sensation pre-order!!!?

I've also got the out of stock e-mail on Monday as well as another one today sayiny we are still working on your order.

 

Never got my credit check email but as i got teh order email i'll assume its fine.

Message 3 of 538 (7,700 Views)
Rank 23: Tutor II
Vampfy
Posts: 717
Registered: ‎19-09-2010

Re: Out of stock email on HTC Sensation pre-order!!!?

Well, they've never been IN stock.. hence the pre-order option =/
Message 4 of 538 (7,698 Views)
Rank 1: Guest
pandaaka
Posts: 1
Registered: ‎13-05-2011

Re: Out of stock email on HTC Sensation pre-order!!!?

I got the same 'out of stock' message as you Frost. I phoned customer services but they were pretty useless. The guy said that he couldn't tell me if they'd sold the preorder stock or if they hadn't arrived yet. I told him they shouldn't offer the preorder on the website if they didn't have the phone, and he just said that they ship them in order of priority. i.e. signing up for pre-order doesn't mean that you've secured a phone, which makes the preorder system a bit pointless in my opinion. Don't know if I'll be getting my phone or next week or not.

 

That was my first dealing with vodafone customer services, and it wasn't very positive...

Message 5 of 538 (7,590 Views)
Rank 6: Frequent Poster
weatherman478
Posts: 321
Registered: ‎26-02-2008

Re: Out of stock email on HTC Sensation pre-order!!!?

I decided to to upgrade to the Sensation. I placed the order online and quickly received a email confirming my order. I then spoke to BCS who checked with the online shop staff. The Sensations are in stock and should be out on Monday or Tuesday.:smileyhappy:

Message 6 of 538 (7,558 Views)
Rank 1: Guest
tristanod
Posts: 9
Registered: ‎12-05-2011

Re: Out of stock email on HTC Sensation pre-order!!!?

I heard a similar thing earlier this week.  Phoned back to check today as I was told it could have been today or monday that it might be available.  I was then told it definitely wouldn't be available to anyone until the 19th. Not sure what to make of that.  

Message 7 of 538 (7,510 Views)
Rank 6: Frequent Poster
noal
Posts: 119
Registered: ‎04-09-2009

Re: Out of stock email on HTC Sensation pre-order!!!?

Thanks for the info fellas.

Looks like it's Thursday after all then, can't wait!
Message 8 of 538 (7,468 Views)
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Tom
Posts: 8,790
Registered: ‎30-11-2007

Re: Out of stock email on HTC Sensation pre-order!!!?

Hi All,

Just to provide an official view, HTC Sensation isn't out of stock; we haven't launched it yet!
We're looking into why these emails have been sent to a small number of people, but pre-order customers should ignore the out of stock message.
Our anticipated launch date for HTC Sensation is 19th May, as indicated on the pre-order page and customers will receive a despatch notification when their handset is on the way :smileyhappy:

Tom
Message 9 of 538 (7,438 Views)
Rank 1: Guest
tristanod
Posts: 9
Registered: ‎12-05-2011

Re: Out of stock email on HTC Sensation pre-order!!!?

Tom, any unofficial thoughts on whether the Monday/Tuesday availability might be true or not? 

Message 10 of 538 (7,415 Views)
Rank 1: Guest
Mowri
Posts: 15
Registered: ‎03-09-2009

Re: Out of stock email on HTC Sensation pre-order!!!?

My understanding was that the phones would be despatched from Monday 16th, with delivery from Thursday 19th.

 

I certainly saw a message about release on 16th during the order process and have since seen a message saying handsets will be with customers on the 19th.

Message 11 of 538 (7,299 Views)
Rank 1: Guest
tristanod
Posts: 9
Registered: ‎12-05-2011

Re: Out of stock email on HTC Sensation pre-order!!!?

Well I'm getting mine delivered to my local Vodafone store, which I hope might mean an early delivery.  Fingers crossed!

Message 12 of 538 (7,238 Views)
Rank 1: Guest
donni10
Posts: 2
Registered: ‎16-05-2011

Re: Out of stock email on HTC Sensation pre-order!!!?

Has anyone got a dispatched email?

Message 13 of 538 (7,048 Views)
Rank 1: Guest
platty
Posts: 8
Registered: ‎16-05-2011

Re: Out of stock email on HTC Sensation pre-order!!!?

No i'm waiting also.....the silence is deafening ....i want it now !!!!!  :smileyhappy:

Message 14 of 538 (7,025 Views)
Rank 4: Established Poster
johnlegrange
Posts: 74
Registered: ‎16-05-2011

Re: Out of stock email on HTC Sensation pre-order!!!?

STILL WAITING!  I did however receive a nice email saying their still readying my order. has anyone received dispatch notification ? i cant wait to see how superior the sensation is over that fruit named phone.

Message 15 of 538 (7,017 Views)
Rank 4: Established Poster
johnlegrange
Posts: 74
Registered: ‎16-05-2011

Re: Out of stock email on HTC Sensation pre-order!!!?

nope not yet :smileysad:
Message 16 of 538 (7,016 Views)
Rank 1: Guest
joyful
Posts: 4
Registered: ‎16-05-2011

Re: Out of stock email on HTC Sensation pre-order!!!?

Still waiting too... dont think i've checked my email so often...

Message 17 of 538 (7,014 Views)
Rank 1: Guest
Sebmufc
Posts: 18
Registered: ‎16-05-2011

Re: Out of stock email on HTC Sensation pre-order!!!?

Spoke to vodafone about it today online sales said that they are due the stock in warehouse on Thursday.
Message 18 of 538 (7,011 Views)
Rank 4: Established Poster
johnlegrange
Posts: 74
Registered: ‎16-05-2011

Re: Out of stock email on HTC Sensation pre-order!!!?

Ive heard that i will certainly get it on Thursday, although i think everyone hears different things. I haven't even got my phone yet and i'm getting doubts with vodafone due to inconsistent answers. Can a moderator look into this please and give us a concrete answer please?
Message 19 of 538 (7,002 Views)
Rank 4: Established Poster
Jebus
Posts: 77
Registered: ‎06-12-2009

Re: Out of stock email on HTC Sensation pre-order!!!?

No dispatch email yet either. Can't wait. Keep reading the same "hands-on" reviews over and over again...
Message 20 of 538 (6,956 Views)