30-08-2011 10:29 AM
Since the most recent OTA update, I've had a problem with my power button.
When I press it, the phone often doesn't go dark. It just goes dark for half a second and then comes on again. I have to press it a number of times until it goes dark.
Also, often when I press the home button, a screenshot is taken. I know that with the new update it is possible to take a screenshot by pressing the power button and the home button, but it takes screenshots without me pressing the power button.
This problem doesn't seem to be unique to me::
Are other people here having this problem? Will this be fixed by a future OTA update or do I need to get a replacement?
31-08-2011 05:24 PM
First and foremost a very warm welcome to the eForum, it is fantastic to see new users here.
I understand your frustration and this is the first we have seen of this on the eForum.
Have you tried resetting the handset?
To do this;
Remove Battery whilst handset is powered up > Remove SIM > Re-insert battery > Power up handset > Pull battery whilst handset is powered up > Re-insert SIM > Replace battery > Power up as normal.
This will have reset the handset, please try this first to see if it resolves this.
We have some Frequently Asked Questions around firmware that may also be of use.
If you feel I have helped it would be awesome if you could take 30 seconds for a quick survey.
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01-09-2011 08:10 AM
02-09-2011 08:15 AM
I am sorry to see that this is happening.
If we can get 10 examples on here we will be able to raise this with our support teams. If anyone has encountered this please post back with the current firmware.
To see what firmware you are on you can see this in the settings then "about phone".
07-09-2011 12:00 PM
Im having exactly this problem as well, HTC has added the retarded screen shot ability and altered the power button and home key to activate the program "scribble". I've done everything to resolve the issue and it's more than annoying. Forget about showing your phone off to someone, it wont come on when you ask it to, and it wont go off when you ask it to.
I'm more than upset that my awesome phone is now a peice of junk. I dont care for, nor need the ability for screen shot, and if I did, would be better as a program I choose to use and not one that has altered my hard buttons.
HTC simply walking you through the steps of setting your phone to factory default which does absolutly nothing to fix the issue. I was just about to purchase another one for my wife; but I now have to put that on hold because I not going to listen to the crying about this issue.
It's obvious that htc didnt thouroughly test this OTA update before releasing it to the public.
HTC Sense version
18-09-2011 02:20 PM
Hi, I am also having the same problem. It occured as soon as I applied the 2.3.4 update. Before that, I never had this problem! It is extremely frustrating and is very widespread. This 10 page thread over at XDA-Developers is fast approaching 100 posts with users who are experiencing the exact same problem. It is EXTREMELY frustrating!
I have tried raising it with HTC and they just tell me to do what I and many others have already done many times which is a hard reset. HTC always seem to think that theses widespread issues can be resolved with a hard reset when in reality this is not the case! I am now looking at you, Vodafone to raise this as an issue internally.
HTC Sense version
18-09-2011 04:03 PM
Yep, same problem here. Reset doesn't solve anything. Phone refuses to switch to 'black screen' state; home button takes screen shots at random. Briefly pressing the power button seems to resolve the screen shot issue but it's still irritating, not to mention embarassing if showing a picture, funny message, whatever to a friend and all the phone wants to do is take pictures of itself.
Vodafone, telling people to reset their phones and check the power button isn't stuck is stock advice that obviously isn't working.
First the signal issue with this phone, now this. It's a very nice phone - it just needs to start working...
Android 2.3.4; software 126.96.36.199 - although you already know that because the issues are specific to the latest update.
19-09-2011 03:01 AM
21-09-2011 03:35 AM
Hi koggan and welcome to the eForum
Thanks for your post here. I’m sorry to hear that you are having problems with this too.
Unfortunately you would need to be a Vodafone UK customer for us to be able to investigate this for you. Keep an eye on this thread though and as soon as there is an update, we’ll post it here. We’re just waiting for enough examples of this issue. So far we have five of the required 10 examples.
If you have a spare minute could you please take the time to fill out a short feedback form about me?
You can do so here
21-09-2011 05:27 PM
I am also having this problem
I have tried most things which have already been mentioned above to solve this issue however no luck.
So yesterday I decided to take my handset back to the shop, the guy working there installed the new software update from vodafone and said this should sort it out. But nothing changed it was still doing it. So should I take my handset back for a replacement or repair?
Hope someone can help with this issue
22-09-2011 01:55 PM
Looks like i am lucky No: 10 then!!
I have the power button issue aswell as the random nonresponsive screen issue that i am sure the Vodafone people are going to hear about at the weekend when i take a little trip to see them in the shop!!!!
As you can tell i am not a happy bunny about all the trouble this handset is causing me!
23-09-2011 01:09 PM
I have just raised this with our support teams with all of the information that has been given.
Only 5 people confirmed what firmware version that has been used with this and I have presumed that everyone is on the same.
If we get any information around this we will keep you all updated.