10-04-2012 12:01 AM
I'm having lots of strange problems with my HTC Sensation XL.
I'm getting really bad signal in areas where my previous HTC (Desire) had good signal. I've had absolutely no signal on my phone for the past 3 days between the hours of 6am-10am. I've ensured the cover is clipped on properly and can receive wifi from the borders of my wifi range (but no phone signal).
My phone randomly goes black AND STAYS that way until a reboot (battery out battery in), usually after a call... No amount of pressing the unlock or attempts at a hard reset do anything, until I replace the battery. The phone is still on, but there really is no response. Plugging the phone into the mains causes the screen to display, almost like an unlock.
When plugged into charge, I can feel an electric current on the removable back casing when moving my fingers accross it.
I can't use this as a phone and it's driving me nuts!
What can I do? I've still got 12 months left on my contract!
Any help or suggestions???
10-04-2012 01:49 PM
11-04-2012 10:24 AM - edited 11-04-2012 10:25 AM
Thanks for your post here. I’m sorry to hear about the trouble you are having with your phone. To be honest, it sounds like you have a faulty device there. I would suggest sending the phone away for a repair covered by the warranty.
To find out what you need to do in order to get this sorted take a look at our Vodafone Repairs Thread. This can be found here.
Please can you have a read over our Network Issues thread and post back with the details that it asks for? This can be found here.
If you have a spare minute could you please take the time to fill out a short feedback form about me?
You can do so here
I’m part of the Vodafone Tech Team and here to help. As this is a public forum, we can only answer non account specific queries. Please note, we’re unable to reply to private messages.
If you see a helpful post, please click the 'Thanks' button to let the author know. If a post solves your query, please click the ‘This is the Answer?’ button. This helps others find helpful answers in the community too.