HTC

[kjsmyth]

Within a couple of weeks of getting my Wildfire S I started having problems with the internal memory - not able to download new apps despite deleting plenty and freeing up more than enough memory.  I keep getting insufficient memory error messages and now have stopped getting notifications of new emails, eBay alerts, app update alerts etc.  Basically the phone isn't working properly and I think there may be problems with the OS.

I brought it into my local Vodafone shop who told me I should contact Vodafone about returning it, but it would mean I would be left without a phone for a week or two.  Is this right? I have been a customer for over 10 years and now that I'm experiencing a faulty phone I wouldn't be entitled to a temporary replacement?  Terrible customer service if this is correct!

[Martin]

Hi kjsmyth

Welcome to the eForum it is always good to see new faces on here.

Before sending the phone away for repair, I would recommend restoring the phone back to the factory settings, this can eradicate any errors that could be in the phone. To do this please see our help centre. If you do this make sure that your number etc are backed up as these will be wiped from the phone.

If it does need to be sent away you would be entitled to a loan phone if you have chosen to take Vodafone Insurance. Without that you wouldn't be entitled to a loan phone.

You can see all of the information around repairs on our Repair Process page.

Martin

eForum Team

[kjsmyth]

Thanks Martin - I'll try that and hopefully will have some luck.  I had also emailed the same query and had a response suggesting checking the download location (to make sure everything's being saved in the micro SD card)  in my settings - where in my settings can I find this?  

[Trev]

Hi kjsmyth.

Thanks for your post.

I don’t believe it’s possible to set the Wildfire to install apps to the SD card as default.

However, there are 3^rd party apps available on the Android Market that will allow you to move installed apps from your phone memory, to the SD card memory. You can check on your device how much of your internal memory has been used by installed apps by selecting:

Settings > Applications > Manage applications

This will also show how much memory has been used and what’s available.

Let me know if you’ve any further questions.

Regards

Trev

eForum Team 

[kjsmyth]

I've already done that Trevor - everything that can be moved to SD card has been.  Only have 4 (smallish) apps on the SD card but memory still very low, think there's a fault with the actual phone 

[Wayne]

Hi kjsmyth

I’m afraid it looks like this to me too. In this case you’ll need to send the phone away for repair. For all the information on what you’ll need to do with this, take a look at our repairs thread below;

Vodafone Repairs.

Please let me know how you get on and if you have any more questions we’ll be happy to help.

Thanks

Wayne

eForum Team

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You can do so here

[James]

Hi Guys,

Many thanks for your patience with this.

To help with the memory management on your phone please can you try the following;

1) Uninstalling all apps updates and third party apps to clear their caches.

2) Reinstall/update only the ones that are needed/used, to minimise this problem re-occurring in the future.

3) Disable “Automatic update” in Android market for all applications under “My Apps”.

If you still need better memory management then you can use a tool called "disk usage" to see what is using most memory. (This can be found in the Market Place)

One example of a file using a lot of internal memory is "Facebook for HTC sense", once an exchange account has been added.

The memory that this app uses can be regained by removing the Facebook account from the HTC friend stream and clearing data (clear cache) from the “Facebook for HTC sense” application.

Facebook will still work with no problems.

Give this a go and let me know how you get on.

James