09-12-2010 11:04 AM
Just got my HD, Love the phone, but there's loads of guff installed in it that I dont want there.
There's a whole host of demo games and more irritatingly Vodafoen 360. I go through any available delete option, and the options are either greyed out, or the app reappears upon delete.
I've called tech support @ Voda, they told me to ring HTC. Htc said the apps were not part of the original install on the phone, so must have been put there by VF. I called VF back, they were very helpful, but eventually fobbed me off without A- Admitting that the apps are put there by Vf, Nor are they locked to prevent removal.
I am paying for data allowance, that I should be able to choose what it's used for. I want to remove the 360 app that is using data on my handset, Or I'd expect a FREE allowance of data to cover this.
I want some answers please VF. Please explain why these apps wont remove.
If this is "Bloatware" then please update my handset to a base htc/android build of the desire HD.
You've got 5 days or you're getting it back, and my contract terminated.
I'm not an awkward customer, but do not appreciate being made to pay for something I neither need or want.
Seems a shame after 10 years!
09-12-2010 11:47 AM - edited 09-12-2010 11:55 AM
I think you'll be sending it back. I got told on their facebook page that they won't remove the apps.
Take your money to the carphone warehouse and get an unbranded one, that's what I'm doing next time. Plus I'm off back to Orange for their cinema ticket deal, saves me quite a lot of money over the lifetime of a mobile contract.
10-12-2010 02:53 PM
10-12-2010 03:56 PM
Posts mysteriously deleted, how unlike this forum...
I keep getting told my username's invalid, but i can log in if i reset my password on each occasion. Seems the new forum can't handle (.) characters in names...
Anyhoo... Looks like i'm gonna send this back on Monday. I'm losing my patience with it already.
HTC call very firmly placed the ball in vodafone's court, voda rep told me that the higher level support "weren't bothered to try and help me" and wouldn't give me a staight answer...
I emailed voda with a few questions the other day and got a reply to one of the points, just over the 24 hour timeframe they agree... I looked online for the answers, it said "call our 24 hour customer services" I did... i got a automated reply telling me to call back during opening hours... The website says "you'll be text a replacement voicemail pin automatically if you're locked out" - I wasn't
I was abroad, and VF kept trying to call me for some reason.. I wasn't going to answer and pay roaming for a sales call...
All in all, a right shambles.
12-12-2010 04:44 PM
settings, about phone, firmware information to show you version and rom.
Minse is running:
Build No. 22.214.171.124 (CL278886)
s/w No. 126.96.36.199
Ironically, according to HTC it should be running 1.32.405.6
From a blokey on the phone, then this appeared on the website...
13-12-2010 02:30 AM
Thanks for your post here. I'm sorry to hear that you aren't happy with the Vodafone 360 client software.
I'm afraid that you won't be able to uninstall this as it is locked into the firmware. However, don't worry because it doesn't cost anything and you don't have to use it. It's just there in case you did
Please let me know if you have any more questions and we'll be happy to help you further
13-12-2010 09:36 AM
Why do the apps have to be locked into the firmware? As you say, we don't have to use them so why can't we remove them?
I think these apps are available on the market place so why not just let us download them if we want them.
Also I'm going to moan like hell when we have to wait a couple of months for vodafone to update our phones when new firmware is released because of these apps.
13-12-2010 04:52 PM
Thanks for posting. As far as I'm aware, the reason that the apps can't be removed is because anything included in a firmware release has to be embedded and so therefore unremovable.
14-12-2010 01:47 PM
Which surely begs the question, why's it there in the first place?
My returns pack has been ordered, I'm sending it back. Will await an update on the handset removing the now outdated and guff ridden firmware from the handset, and opt for one that can be updated with firmware when the manufacturer releases it, as opposed to when Vf have spent so long adding unneccessary applications to it, it's already outdated before it's released.
14-12-2010 02:50 PM
I received my Desire HD on Saturday and it to has got all these irritating demos & junk that I can't remove mine I too will be getting a return bag if its not sorted, spoken to a couple of voda people on the phone and in a local store, nothing useful from anyone yet
14-12-2010 03:09 PM
There are ways but it would void your warranty if you don't know how to do a restore. I can't mention it here as it got deleted, however if you feel strongly about it then there are options.
Its a lot worse previously and Vodafone has learnt their lesson from last time (HTC Desire).
14-12-2010 03:20 PM
I have been reading up on these "alternate" methods and voiding my warranty is something I'd like to avoid, I'd like to think I'm reasonably tech savvy but its more PC hardware not phone fiddling that I'm into, I'd have hoped with "the desire incident" that they would just leave the HD as it was supposed to be but apparently not =(
14-12-2010 04:43 PM
You'd think with the stink kicked up over the Desire and Galaxy S vodafone would of realised that these apps aren't wanted and just make them an optional download.
I'm guessing they get a bit of money in their pocket from putting the demos on, so stuff the customer.
14-12-2010 05:37 PM
15-12-2010 03:11 AM
It was probably SIM Free then however I believe that all Vodafone contract phones are SIM free now as well.
15-12-2010 08:34 AM
Progress is made, sort of....
Spoke to someone helpful on my 2nd phonecall last night, to start with they were sending out the phones as they came from HTC, unlocked and no bloatware, then once they had finished "adding features" they stopped ordering the stock ones, and the telesales have no more in stock, however some stores may have the "standard variant" still around and if I can find a said store (they can't see stock levels at telesales) then I can send my Vodafone variant back to telesales and pick up the standard one from the store, so I've got numbers for my local stores from the guy but as it was past closing time I haven't had any luck speaking to anyone yet,
Fingers crossed and I hope this helps you if you're still in your 7 days since you get your phone period too