All of a sudden back in the last week of August my HTC One (non m8) stopped connecting to the Vodafone network. Since that point the behaviour of the phone has been identical even though a few different incidents have happened.
So I phone up Vodafone and go through the automated phone line choosing the option that says you are having trouble connecting to the network.
The first time they guided me to the "Mobile Data" item under settings which then reveals a whole load more options. Their solution was to search for networks, choose a network other than vodafone, and then choose select network automatically.
At both of those steps you eventually get a message saying "Your SIM card does not allow connection to this network".
When this step didn't work he said to remove and re-insert the SIM card whilst the phone was on, I was a bit wary of doing this as it seems a bad idea to take out an electrical component whilst the phone is running.
However I didn't have the SIM eject tool with me at work whilst I was on with the support guy, so had to wait until I got home. I tried just the secret keys reset procedure (again which was performed whilst with the support guy at work), which didn't work. I took out the SIM whilst it was off, and put it back. Still identical behavour, so I tried doing it whilst it was on, again the exact same behaviour.
Then I phoned up the next day, and this time they said that there was trouble in my area, but it would be fixed by the 2nd at 6pm. This came around but still the same behaviour.
I phoned up again and again they said that there was network trouble in my area, but this time they didn't know when it would be fixed. I signed up to get a text when the problems where resolved, but never received a reply so I phoned up again. This time they said the network problem had been solved and so they sent me a new SIM
I then tried my SIM in someone eleses phone and it didn't work, I then tried the new SIM that vodafone sent me in their phone and that did work (although I didn't go as far as making any calls).
Then I was adviced to speak to HTC about the reset procedure which basically is going into backup and restore and choosing to erase all data. At this point it seemed is if that had fixed it because I got a whole load of texts, was able to receive a new one when logging into two factor authentication for the google account, and it telling me I had a phone message. As soon as I tried to go to voice mail the network access stopped.
So I spoke to HTC again, and this time we went through a special reset procedure, which I was only able to complete whilst speaking to them. However I couldn't get his last step to work. Basically you go into a special android boot menu, choose a special menu option - probably reset. Then when the red icon appears you have to do another secret handshake, but he wasn't clear about whether it was a brief press of vol+ and power, or a hold and press like an earlier part of the special reset procedure.
So yesterday I went to Shepherds Bush Vodafone inside Westfield, and they performed a SIM swap (incidently Vodafone sent me a Pay as you go, despite the fact I am on Contract) This time when I turned it back on after 5 minutes, it again recieved a whole load of text messages, including telling me that they see that a SIM swap has been done and apparently a text message should arrive later to update the phone settings (I have seen this message before, but never get these follow up texts). However again as soon as a phone call is made (even one made to the phone from a landline) then it stops working again.
Yesterday when I spoke to Vodafone they said that my phone was locked to another network and that they would unlock that for me for free, which is strange as I left Virgin Mobile 15 months ago when I got my number transfered to Vodafone. One of the text messages that I received even mentioned the unlocking.
What I find bizarre is the Your SIM card does not allow connection to this network" message has always been the present since the phone stopped working, even before taking out the SIM of the phone that was currently on.
Is there any way that my specific phone is locked from Vodafone's network? At the store when we put my newly activated SIM in this phone, I was able to phone my home phone successfully using the employees phone with my inserted SIM card?
Any suggestions?
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