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Hi Lee, thanks for this response, as it rules out one of Vodafone's options in this thread here:
http://forum.vodafon...lity-liability/
As such this must mean Vodafone is following the path of one of the other options- either issuing an update imminently, or accepting liability for costs incurred by a vulnerability. As you've now confirmed they wont be extending warranties and support for unofficial updates which would solve the issue in the above thread, can you now please confirm which of the remaining options it is as in the meantime it is not safe to use our handsets and so we likely have legitimate cause to claim back contract costs for the period our handsets are not safe to use due to the inherent security issues that exist in them which Vodafone has so far avoided issuing the fixes for. You have been aware of the issue for nearly two weeks, so the clock is ticking on the amount of money we will almost certainly be able to reclaim via the small claims court.
I'm sure Vodafone would like the problem to go away but it wont, Vodafone is clearly going to have to spend money some way and the most obvious solution in terms of customer satisfaction would be simply issuing the update. The more Vodafone stalls on this, the more it is costing them both in terms of lost user satisfaction, and in terms of potential penalty costs for not allowing our handsets to be safe to use.
Hi Xefan,
I've raised your points to the management team and we will investigate.
Once I have any more information, we'll post back here.
Cheers,
LeeH
eForum Team
