HTC

[34parklane]

Hi new here so bear with me, im not techy and need help fixing my wifi..

Simply it wont turn on....it appears to always say (in settings - wifi) "turning on wifi"...........then sometimes says "error"

doing my head in...i have trauled the internet for a solution with no luck.

I have reset the phone

i have cleared the cache 

reading stuff online about kernals not matching but thats beyond my knowledge!

can anyone help me??????

It worked fine until last week..but now for no good reason its doing this...not sure if i downloaded an update i aways download what i am prompted to etc....Phone says its up to date with updates available at this time.

HELP!!!

Mat

(Removed for Security)

[Dave]

Hi 34parklane,

Do you get anything other than "error" when you try to switch the Wi-Fi on? If you can confirm the full error message, that may help to identify the cause.

Also, can you just advise if, when you say you "reset" the phone, do you mean that you have carried out a factory reset of the Sensation? If so, did you test before restoring any data or apps to the phone?

Finally for now, does this happen wherever you are? If you're only trying when in range of the same router, it may be that the device is automatically trying to connect and that the issue lies there. To rule this out, ensure the Wi-Fi settings are wiped and reboot the router before retrying, and also try with a public hotspot or an alternate private network.

Don't forget that if needed you have the option of our warranty repair service as well.

Dave

[34parklane]

Dave 

Thanks for the reply, 

How would i find the full error message? I go into settings and flick wifi on.....it thinks for about 20 to 30 seconds then says error (where it previosuly said "Turning Wi-Fi on", nothing else. 

When i reset the phone i just did a factory reset via "settings" ---> "Storage" ----> "Factory Data Reset"

Before i downloaded anything i checked the wifi and got the same error.

next i cleared the Cache (holding down several buttons whilst the phone was off to bring up some kind of sub menu) this did nothing either. 

The infomation on my SD card was NOT wiped when i reset, so when i turned the phone back on anything on there, Apps or otherwise was just loaded back onto the phone...i wonder should i wipe the SD card aswell????

The problem occurs everywhere...it just wont turn on. It started a few weeks ago and it did start to work for a day or so after i left it off overnight....then it stopped working again.....i have tried doing this since but no luck. 

How would i wipe the wifi settings?

Must be 3 weeks now. 

In terms of warranty i suspect after a year its no good. Repair maybe an option.

Cheers

Mat

[34parklane]

Turns out phone is under warranty and got sent off today via the vodaphone in Camberley.

Cheers

Mat

[Andy]

Hi 34parklane,

Thanks for the update, it's great to hear your phone is under warranty and has been sent for repair.

If you have any questions once your phone is returned, you know where we are.

Thanks

Andy

Moderator