HTC

[gubble]

Hi, I was wondering if any other Wildifire users are experiencing the same problems as me?

The phone is an October 2010 Wildfire and has of late become very slow and unresponsive with most Apps. There is enough memory free however it now runs apps such as Facebook so slowly that they are not usable (ie five minutes to bring up the newsfeed screen).

the phone itself is also fairly unresponse and will frequently 'hang' for a period of say 30 seconds when either exiting an app, going into a menu/setting within Android itself.

Unfortunatley I'm unabel to upgrade until June 4th - however i feel that the phone is useless as a Smartphone and i cannot utilise it to it's full potential. 

Anybody care to give any insight?

[Wayne]

Hi gubble

Thanks for your post here.

The first thing I would try would be to check to see if there are any updates available for your phone.

HTC Wildfire – This link contains more info on this.

Then, if you are on the most recent firmware and are still having issues I would then perform a master reset. Don’t forget to back everything up though before performing either of these options.

Press the MENU key
Touch Settings
Scroll to and touch SD and phone storage
Touch Factory data reset

Thanks

Wayne

[gubble]

Hi Thanks for the response.

The phone was last factory rested on Thursday (26th Jan 12) and this makes no difference. 

It is also running the lattest softweare 2.24.161.2 .

I went into my local vodafone store this morning, they observed the phone was unusably slow with apps etc and suggested a factory reset. Having explained that this had already been donem, it was running the latest software etc they suggested there was nothing else that could be done other than sending the phone away to be looked into.

I'm not wanting to do this because there a couple of cosmtic scratches on the casing - which I'm sure the warranty people would state is the reason why the phone is not operating correctly (which of course isn't the reason).

I feel that the phone is 'ok' and not brilliant for calls / sms etc however as a smart phone it is now almost 100% useless and not fit for purpose. I have no problems being tied into a two year contract however I feel that I am currently left with an obsolete paperweight.

Many Thanks

Chris

[DaveCD]

Hi gubble

Thank you for your post.

We understand that when a phone is sent in for repair they are more often than not used, and that there may be scratches or scuffs but our experts would not say the scratches were a cause unless they actually were.

If you are running the latest software and reset the device to factory settings without further success it may be worthwhile inserting a larger memeory card into the device or clearing some apps you may not use anymore as it sounds as though the memory is near full.

Has this always been the case in terms of the device running slow or did this happen when a particular application was downloaded? 

Please take the device to your local store and one of our experts will be able to take a look and advise you of your best options or alternatively we can arrange a postal repair.

Many Thanks

DaveCD

eForum Team