HTC

[jgoodwin101]

Hello,

My Wildfire screen keeps going blank as soon as I stop texting, browisng etc and going to the start screen (with the ring on it but not the phone lock). It's within about 2 seconds which is very annoying when trying to read a message or browse the web. 

Please could you help?

Jo

[DaveCD]

Hi jgoodwin101

Thank you for your post and a very warm welcome to the eForum.

I am sorry to see you are experiencing difficulties and would love to assist.

First thing we need to do is a hard reset,

- Switch the handset on
- Whilst powered up, remove the SIM card and battery
- Put the battery back in and switch on
- Wait a couple of minutes, then remove the battery again
- Replace the SIM and battery and switch back on

Please can you ensure that  your contacts and information is backed up and you are running the latest software for your device, we have some great step by step guides on our Help Centre to assist you with this.

If you are still experiencing this please take the device to your local store and one of our experts will be able to take a look and advise you of your best options or alternatively we can arrange a postal repair.

Many Thanks

DaveCD

eForum Team

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