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Voicemail Temporary Greeting and Extended Absence Greeting

These features of the Voicemail system are very useful, especially over the holiday season, but there is remarkably little information about them on the website. Indeed, I haven’t been able to find any information, although I use them regularly, and ...

Annie_N by Community Champion (Retired)
  • 72311 Views
  • 3 replies
  • 20 thanks

Vodafone Sure Signal troubleshooting

Flashing/steady power light, no other lights litLight one on, light two flashingSure Signal not transmitting a 3G signal‘Call Failed’ error when making callsResetting your Sure SignalSure Signal - Call Audio Quality IssuesIssue not listed?   Getting ...

Retired-Kay by Moderator (Retired)
  • 229492 Views
  • 0 replies
  • 7 thanks

Network issues – initial checks and template

If you're having network problems, please read the information below before posting. This will help us to identify any issues more quickly. A network issue would include loss of signal, poor signal or problems making/receiving calls or texts:   1. Ch...

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VodafoneUK by Administrator
  • 201365 Views
  • 0 replies
  • 2 thanks

Network queries - frequently asked questions

We receive a number of network related queries every month and many of these ask about how we handle these enquiries.   This FAQ tells you everything you need to know: 1) I’ve posted a network query, what now?   2) Why can't you give me a timescale o...

Unable to get connected for the first time

Had a new line installed by BT openreach on the day of activation (22nd March)Plugged vodafone router in, its failing to get an ip address.spoken to 5 different agents over the weekend, Routers has had a hardreset / factory default 5 times.same issue...

asnail99 by 3: Seeker
  • 3758 Views
  • 10 replies
  • 0 thanks

low bandwidth

Can anyone help.  I can't stream Amazon video in the evening despite getting 38mbs on a speed test and also periodically have trouble streaming Netflix and other catchup channels in the evening.  I recieve an error messgae saying 'low bandwidth'. Abs...

gmanoo by 1: Seeker
  • 1925 Views
  • 2 replies
  • 0 thanks

Broadband wi-fi light pulsing

Been having issues for the last couple of days with the wi-fi from my broadband.  It won't connect to devices that it previously recognised and now I have noticed that the wi-fi light is pulsing green constantly.  The internet light is green and soli...

Tauri888 by 2: Seeker
  • 1188 Views
  • 1 replies
  • 0 thanks

DSL Line / Line Drops

Hello, I've have just switched from EE, as Vodafone promised a better speed at a cheaper price. I will say, the problems I have with my connection I NEVER had with EE. I am using the same mastersocket, the same wired connection to my same PC.I get DS...

DSLDrops by 2: Seeker
  • 1631 Views
  • 1 replies
  • 0 thanks

Slow Download Speeds in the Evening and Continuous Drop Outs

Hello, I have been experiencing incredibly slow broadband speeds on my Superfast 2 fibre broadband in the evenings (approximately 6pm onwards) and weekends. I’m seeing speeds in the region of 2-8Mbps which is significantly slower than the 75Mbps I ge...

adxk by 3: Seeker
  • 1566 Views
  • 3 replies
  • 1 thanks

Connect Router

I want to use my Vodafone connect router with a different broadband provider, PLUSNET can anyone tell me how to do it please

Broadband

Why did it take vodafone 2 weeks to connect my internet? I was promised connection on March 13th. My land line was swapped but they failed to connect the internet. I kept getting messages that the delays team had tried contacting me and they left a n...

xjsman by 2: Seeker
  • 1246 Views
  • 3 replies
  • 1 thanks

Speaking clock

I don't have a phone plugged into my landline, the only thing connected is my Vodafone router . This month I have a 2 second call to the talking clock on my bill. Anyone else had this? 

Broadband Router + Firewalls

Hi,     I've just joined Vodafone from Sky and I've been setting up my broadband router.  One thing I can's seem to find is any settings for restricting outbound communications.  My old router had an outgoing firewall that I used which worked fine.  ...

Matt2_uk by 3: Seeker
  • 2322 Views
  • 1 replies
  • 0 thanks
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