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Voicemail Temporary Greeting and Extended Absence Greeting

These features of the Voicemail system are very useful, especially over the holiday season, but there is remarkably little information about them on the website. Indeed, I haven’t been able to find any information, although I use them regularly, and ...

Annie_N by Community Champion (Retired)
  • 72434 Views
  • 3 replies
  • 20 thanks

Vodafone Sure Signal troubleshooting

Flashing/steady power light, no other lights litLight one on, light two flashingSure Signal not transmitting a 3G signal‘Call Failed’ error when making callsResetting your Sure SignalSure Signal - Call Audio Quality IssuesIssue not listed?   Getting ...

Retired-Kay by Moderator (Retired)
  • 229515 Views
  • 0 replies
  • 7 thanks

Network issues – initial checks and template

If you're having network problems, please read the information below before posting. This will help us to identify any issues more quickly. A network issue would include loss of signal, poor signal or problems making/receiving calls or texts:   1. Ch...

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VodafoneUK by Administrator
  • 201507 Views
  • 0 replies
  • 2 thanks

Network queries - frequently asked questions

We receive a number of network related queries every month and many of these ask about how we handle these enquiries.   This FAQ tells you everything you need to know: 1) I’ve posted a network query, what now?   2) Why can't you give me a timescale o...

Resolved! Pay monthly bills

Why on my Vodafone app it says that my bill has been paid yet when I go into view all of my bills it says that it hasn't been paid. Why does it say it's been paid then not been paid ona different page?

can't get nuc code from vodafone

Hi.Bought iphone 6s from Mobiles.co.uk 12 months ago. Need to use is abroad with local sim card. Filled several times online form to get nuc code, every time got answer "your imei does not match our database records ". Contacted vodafone support they...

zoreana by 2: Seeker
  • 2741 Views
  • 9 replies
  • 0 thanks

Resolved! Reverse DNS (PTR) records

I have recently upgraded my internet connection to Business Fiber 76 from Demon ADSL and as part of the upgrade I purchased a block of static IP addresses - configurable through the Vodafone router (I was told). It is essential that the IP address fo...

Simon8 by 2: Seeker
  • 10354 Views
  • 25 replies
  • 0 thanks

VodaFone Broadband Wi-Fi losing strength and dropping

Hello Community, I have been constant issues with VodaFone Broadband, specifically Wi-Fi. I live in a shared household and I'm the account holder for the VodaFone Broadband installed here. it's a three storey house with Router installed on the 3rd fl...

TapZxK by 2: Seeker
  • 13755 Views
  • 10 replies
  • 0 thanks

What is happening

Work up now at 3am to find out no broadband and both phones saying emergency calls online.bill was paid yesterday.what could this be?

Tesco voucher a scam or real?

I got a text message with a link to a £1.50 Tesco voucher, to use towards either an easter egg or a smoothie. When I went into Tesco they said it was a scam and wouldn't accept it. It came through on the same number as my other vodafone messages. Is ...

carw by 2: Seeker
  • 2375 Views
  • 2 replies
  • 0 thanks

Resolved! My Vodafone App

I downloaded the app from the Apple AppStore. When I opened it I got this message:"As you don’t have a mobile phone account with us you won’t be able to check your account details on this app. But you will be able to see them by going to my Vodafone....

Complaint Escalation

I have made a huge complaint and been trying so for the last 3 weeks. Nobody seems to care. What else can i do?

I changed my phone and the new one can't connect to the underground wifi

Hi all, I changed my phone recently and try to log in with my Vodafone account to the underground wifi and it didn't work. It kept on saying "There was a problem with the signing in. Please try again later" or something down that line. It kept on goi...

dessy_m by 3: Seeker
  • 7816 Views
  • 14 replies
  • 0 thanks

Resolved! Bills

Hi everyone, There has been more than 1 month that I left Australia. In January (when I was still there), I made sure to call and contact Vodafone to cancel my account. I talked with one of the staff member and told him that I would be leaving AU in ...

Ana01312 by 2: Seeker
  • 926 Views
  • 3 replies
  • 0 thanks
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