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Voicemail Temporary Greeting and Extended Absence Greeting

These features of the Voicemail system are very useful, especially over the holiday season, but there is remarkably little information about them on the website. Indeed, I haven’t been able to find any information, although I use them regularly, and ...

Annie_N by Community Champion (Retired)
  • 72421 Views
  • 3 replies
  • 20 thanks

Vodafone Sure Signal troubleshooting

Flashing/steady power light, no other lights litLight one on, light two flashingSure Signal not transmitting a 3G signal‘Call Failed’ error when making callsResetting your Sure SignalSure Signal - Call Audio Quality IssuesIssue not listed?   Getting ...

Retired-Kay by Moderator (Retired)
  • 229513 Views
  • 0 replies
  • 7 thanks

Network issues – initial checks and template

If you're having network problems, please read the information below before posting. This will help us to identify any issues more quickly. A network issue would include loss of signal, poor signal or problems making/receiving calls or texts:   1. Ch...

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VodafoneUK by Administrator
  • 201488 Views
  • 0 replies
  • 2 thanks

Network queries - frequently asked questions

We receive a number of network related queries every month and many of these ask about how we handle these enquiries.   This FAQ tells you everything you need to know: 1) I’ve posted a network query, what now?   2) Why can't you give me a timescale o...

Vodafone will NOT blacklist my phone!?

I've had enough. After 7 hours of phone calls, online chats - trying and failing to obtain emails (i.e. operators have no email access); THEY ARE REFUSING TO BLACKLIST my lost phone and my insurance won't accept this. It is a third party phone and re...

Early upgrade team - still exist?

Hi, a couple of years ago there used to be an early upgrade team you could contact via this forum. Does this still exist? thanks 

lisatren by 4: Newbie
  • 990 Views
  • 2 replies
  • 0 thanks

Why are Vodafone so unhelpful and not blocking my IMEI !!!!!!

Have been ringing and ringing to try and get an IMEI/Handset blocked by Vodafone.They have the IMEI number of the handset plus the make/model but because it was an Upgrade done in a Carphone Warehouse store Vodafone claim they can not block the IMEI ...

Unable to move to newer contract

As an existing customer I was expecting fair play service of the advantage move to newer cheaper contracts. Beware this is not an option with Vodafone.I have about 12 month left and requested a change to the new 55Mb minimum speed contract. I can onl...

SAAB99 by 2: Seeker
  • 1068 Views
  • 7 replies
  • 0 thanks

Cannot Login to my Fibre Broadband Account

I have chatted online to customer services 2x and had very helpful operators reset my login and give me fresh id etc etc but at the end of the day unable to login. Get error message "We didn’t recognise your username or passwordPlease check and try a...

Dekkered by 2: Seeker
  • 1717 Views
  • 7 replies
  • 0 thanks

No internet connection router is fine.

Don’t know if anyone else is having same problems my router is showing as working with no problems yet none of my devices work on my Wi-Fi connection.  Any ideas.   I’ve reset the router both soft and factory reset and still the same.   Getting to be...

Am looking offers

I want to join Vodafone  

Badara by 1: Seeker
  • 688 Views
  • 2 replies
  • 0 thanks

Cancelling Broadband Contract

Does anybody knows if I have to pay an early termination fee if I end my broadband contract within the first 30 days?

Sidhogg by 2: Seeker
  • 1915 Views
  • 5 replies
  • 0 thanks

Patheticly slow, constant disconections, 2 Openreach visits. How to leave

This is getting beyond a joke now!34 disconnections in the last 2 weeks (and that’s not a conclusive figure just some rudimental logging) Issues have been going on since install.Current sync speed of 31down/8up and considering the constant disconnect...

jlawuk by 2: Seeker
  • 1100 Views
  • 4 replies
  • 0 thanks
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