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Voicemail Temporary Greeting and Extended Absence Greeting

These features of the Voicemail system are very useful, especially over the holiday season, but there is remarkably little information about them on the website. Indeed, I haven’t been able to find any information, although I use them regularly, and ...

Annie_N by Community Champion (Retired)
  • 72440 Views
  • 3 replies
  • 20 thanks

Vodafone Sure Signal troubleshooting

Flashing/steady power light, no other lights litLight one on, light two flashingSure Signal not transmitting a 3G signal‘Call Failed’ error when making callsResetting your Sure SignalSure Signal - Call Audio Quality IssuesIssue not listed?   Getting ...

Retired-Kay by Moderator (Retired)
  • 229517 Views
  • 0 replies
  • 7 thanks

Network issues – initial checks and template

If you're having network problems, please read the information below before posting. This will help us to identify any issues more quickly. A network issue would include loss of signal, poor signal or problems making/receiving calls or texts:   1. Ch...

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VodafoneUK by Administrator
  • 201512 Views
  • 0 replies
  • 2 thanks

Network queries - frequently asked questions

We receive a number of network related queries every month and many of these ask about how we handle these enquiries.   This FAQ tells you everything you need to know: 1) I’ve posted a network query, what now?   2) Why can't you give me a timescale o...

Broadband not working after speed drop

Team, I am having issues at present with my broadband, I was watching ITV hub absiolutely fine up until around 8.45 yesterday evening. It started to buffer a little and a speed check was showing that my speed had dropped from 33mbps down to 0.9mbps. ...

dbolli by 2: Seeker
  • 1252 Views
  • 1 replies
  • 0 thanks

Black Friday

OK, I know we're still a way off but are the Black Friday deals available for Flexi-Upgrades ?I missed out on the S8 deal last November and want to know if come this November and there is an S9 deal I can upgrade or are these deals only available for...

rss by 4: Newbie
  • 475 Views
  • 1 replies
  • 0 thanks

Upgrade dates changed.

Hi all, I was stuck between a rock and a hard place.  Back in mid February My current phone (Huawei p9) was having some small issues,  When I logged in to my Vodafone it stated that I was eligible to upgrade my contract on the 23rd February 18. My de...

mandrews by 4: Newbie
  • 5235 Views
  • 12 replies
  • 0 thanks

Mistaken default affecting credit rating! Help!

Help! We are looking to remortgage and, despite a perfect credit score, my husband has ended up with a default in a payment to vodafone... This came about because he changed provider and thought he'd paid the last bill. Apparently he hadn't and vodaf...

Kat2775 by 2: Seeker
  • 1328 Views
  • 6 replies
  • 0 thanks

Broadband "dropouts" make any service unusable

I've been with vodafone since august 2017. We have a problem where every few hours our connection becomes so slow that it will throw us out of a game or stop a stream or any service requireing a reasonable connection. It is so slow in fact that DNS w...

MHatfull by 4: Newbie
  • 6943 Views
  • 18 replies
  • 1 thanks

VDSL UK High Latency

Hi there, I haven't noticed any performance issues until recently. Lately I have noticed a latency increase with my broadband service at certain times. I've restarted my router and can confirm nothing else is causing the spikes, no big downloads, and...

Jack9127 by 3: Seeker
  • 4964 Views
  • 14 replies
  • 0 thanks

Switching from Plusnet to VF fibre - good experience

sIn light of all negative threads in here I decided to write my positive experience with Vodafone (so far). About three weeks ago I came to this place for some info regarding the switching process and I cant say I was happy what I saw. I know that no...

wasyl00 by 3: Seeker
  • 2877 Views
  • 7 replies
  • 2 thanks
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