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Forum Posts

Voicemail Temporary Greeting and Extended Absence Greeting

These features of the Voicemail system are very useful, especially over the holiday season, but there is remarkably little information about them on the website. Indeed, I haven’t been able to find any information, although I use them regularly, and ...

Annie_N by Community Champion (Retired)
  • 72454 Views
  • 3 replies
  • 20 thanks

Vodafone Sure Signal troubleshooting

Flashing/steady power light, no other lights litLight one on, light two flashingSure Signal not transmitting a 3G signal‘Call Failed’ error when making callsResetting your Sure SignalSure Signal - Call Audio Quality IssuesIssue not listed?   Getting ...

Retired-Kay by Moderator (Retired)
  • 229518 Views
  • 0 replies
  • 7 thanks

Network issues – initial checks and template

If you're having network problems, please read the information below before posting. This will help us to identify any issues more quickly. A network issue would include loss of signal, poor signal or problems making/receiving calls or texts:   1. Ch...

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VodafoneUK by Administrator
  • 201520 Views
  • 0 replies
  • 2 thanks

Network queries - frequently asked questions

We receive a number of network related queries every month and many of these ask about how we handle these enquiries.   This FAQ tells you everything you need to know: 1) I’ve posted a network query, what now?   2) Why can't you give me a timescale o...

Warranty

I received a bill with £260 added to it this month.  I contacted vodafone who didn’t know what it was for. I explained that I had a replacement handset in December due to the speaker not working correctly. This was under warranty and as a business cu...

Powwow31 by 3: Seeker
  • 979 Views
  • 5 replies
  • 0 thanks

Resolved! Conned by upgrade date

Went in to Vodafone today as date of upgrade was 11th February checked costs and came home. Suddenly upgrade date changed to 13th March.Chatted with 24/7 who advised that as of 1st March upgrade dates have been changed from 75 days to 45 days to end ...

Trevor07 by 2: Seeker
  • 6820 Views
  • 13 replies
  • 0 thanks

Exasperation

Can someone tell me how you persuade vodafone to register changed number and correct my personal details?Perhaps halt payments and change provider is the answer.Any suggestions? Does a vodafone adviser/support person read these entries?

emk100 by 2: Seeker
  • 1419 Views
  • 5 replies
  • 0 thanks

Evening speeds abysmal

Why, every evening after 5pm are you guys throttling my speeds? Tonight for example 4.8 mb. I signed up for 38mb. This is so far below my min speed. Its literally at a snail pace every evening. Need this sortef asap as this is not the service i signe...

Deleting Old My Vodafone Account

I have an old My Vodafone account, that I no longer use, which is linked to my email. I have a new pay monthy plan with a new number and would like to make a new My Vodafone account for the new number. As my email is already associated with my old ac...

Mobile data not working?

I have been onto Vodafone no less than 8 times today and each time I have to go over the same thing and each time no resolution. Basically, since yesterday, my mobile data has stopped working, I have an exclamation mark beside the signal, and it says...

dj9928 by 4: Newbie
  • 14408 Views
  • 11 replies
  • 0 thanks

I don't think Vodafone want my custom

I've tried to sign up to Vodafone Fibre today now that my Sky contract has run out.I'm doing it through a comparison site to get the 76meg package at £26. I add to basket, go to register as a new customer and I'm told my email is already registered. ...

cymru78 by 2: Seeker
  • 882 Views
  • 5 replies
  • 0 thanks

Cancelling contract from years ago

ive opened a Vodafone contract years ago, I’ve only realised now that I’ve been paying Vodafone each month £20 for the last few years as I thought that after my contract ran out it would have terminated automatically. I want to cancel my contract wit...

Resolved! Upgrade Call Concern

Hi thereI received a call yesterday from the following number:+441709918608Spoke to a guy called Ben, who said I was due an early upgrade because of my loyalty to Vodafone (10+ years).My phone recognised the no. as Vodafone, via it's hiya spamguard s...

Vodafone Connect Router and Plex media server - cannot access remotely

Hi,I've recently switched to Vodafone Connect (Fibre). Since the switch I cannot access my Plex server from outside of my network. I've checked uPNP - its onI've checked the ports - the Plex server is listedI've added a manual port for forwarding -st...

Domx360 by 3: Seeker
  • 13129 Views
  • 9 replies
  • 0 thanks
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