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Voicemail Temporary Greeting and Extended Absence Greeting

These features of the Voicemail system are very useful, especially over the holiday season, but there is remarkably little information about them on the website. Indeed, I haven’t been able to find any information, although I use them regularly, and ...

Annie_N by Community Champion (Retired)
  • 72297 Views
  • 3 replies
  • 20 thanks

Vodafone Sure Signal troubleshooting

Flashing/steady power light, no other lights litLight one on, light two flashingSure Signal not transmitting a 3G signal‘Call Failed’ error when making callsResetting your Sure SignalSure Signal - Call Audio Quality IssuesIssue not listed?   Getting ...

Retired-Kay by Moderator (Retired)
  • 229489 Views
  • 0 replies
  • 7 thanks

Network issues – initial checks and template

If you're having network problems, please read the information below before posting. This will help us to identify any issues more quickly. A network issue would include loss of signal, poor signal or problems making/receiving calls or texts:   1. Ch...

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VodafoneUK by Administrator
  • 201358 Views
  • 0 replies
  • 2 thanks

Network queries - frequently asked questions

We receive a number of network related queries every month and many of these ask about how we handle these enquiries.   This FAQ tells you everything you need to know: 1) I’ve posted a network query, what now?   2) Why can't you give me a timescale o...

Payment Services Regulations 2017 - consumer customers only?

Hi there. I'd just like some clarification on the above subject, please. Can someone from Vodafone confirm whether the new Payment Services Regulations 2017 apply to Small Business or Sole Trader type customers? What about larger Enterprise or Corpor...

Download speed up and down like a yoyo!

Hi everyone. I joined Vodafone fibre broadband on the 76mb package 9 days ago and ever since I have had varying speeds. I have performed speed tests and one minute I do a test and it shows 50mbps but then 1 minute later I do another test and it shows...

Worst customer service ever encountered?

Hello all,after 30 plus days of trying to resolve my broadband signal drop out issues I have come to the conclusion that Vodafone customer service is without doubt the worst I have ever encountered! Im fed up of being constantly lied too and in view ...

Pairing and Broadband App

Hi all just downloaded the Broadband App and am connected via WiFi to the router. As I have a connection to the router I don't understand why I need to go through Pairing. The app just simply prevents me from progressing unless I do it.Not really wan...

Sim not connecting to network

Hi, I have a problem with my new sim card after activation it will not connectto the network. My phone works with a friends sim card in it perfectly.  Any suggestions??

Netflix 139 error on Apple TV

Hi, I have an Apple TV that I watch Netlfix through. I have in the past used my Vodaphone Sim in a mobile router to access Netflix but am now (last month or so) getting an error message when I go to watch a film on Netflix (Error 139 code) - everythi...

Vodafone is a complete Joke

Vodafone is a complete joke when it comes to service let me list the issues I am having. First a minimum promised 71MB Fibre Optic Broadband has steadily decreased from the promised figure to 36MB Upload has dropped from 18Mb to 0.64Mb. Every time I ...

Defaulted account

Good morning,I was checking my credit report this morning and I saw a default on my Vodafone account. I haven't received any communication about it till now, is there a way that it can be remoed if I pay the amount in full?How can I contact the right...

mimmaus by 2: Seeker
  • 532 Views
  • 3 replies
  • 0 thanks

Anytime mobile and landline

Hi, I’m trying to pay the extra £8 to get anytime mobile and landline calls. When I click on the option it says unable to do so as I’m not eligible. Anyone got any ideas why this might be ?Thanks               Steve

Jones5 by 1: Seeker
  • 1027 Views
  • 1 replies
  • 0 thanks

One week and counting, critical number not ported and failed promises!

I am a new Vodafone customer. Have had a terrible experience to start with.I recently took out a mobile phone contract. Followed by a Broadband and Phone Line with the addition of anytime calls package.I asked to keep my old landline number. Was told...

Nurul by 2: Seeker
  • 667 Views
  • 1 replies
  • 0 thanks
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