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Voicemail Temporary Greeting and Extended Absence Greeting

These features of the Voicemail system are very useful, especially over the holiday season, but there is remarkably little information about them on the website. Indeed, I haven’t been able to find any information, although I use them regularly, and ...

Annie_N by Community Champion (Retired)
  • 72239 Views
  • 3 replies
  • 20 thanks

Vodafone Sure Signal troubleshooting

Flashing/steady power light, no other lights litLight one on, light two flashingSure Signal not transmitting a 3G signal‘Call Failed’ error when making callsResetting your Sure SignalSure Signal - Call Audio Quality IssuesIssue not listed?   Getting ...

Retired-Kay by Moderator (Retired)
  • 229475 Views
  • 0 replies
  • 7 thanks

Network issues – initial checks and template

If you're having network problems, please read the information below before posting. This will help us to identify any issues more quickly. A network issue would include loss of signal, poor signal or problems making/receiving calls or texts:   1. Ch...

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VodafoneUK by Administrator
  • 201290 Views
  • 0 replies
  • 2 thanks

Network queries - frequently asked questions

We receive a number of network related queries every month and many of these ask about how we handle these enquiries.   This FAQ tells you everything you need to know: 1) I’ve posted a network query, what now?   2) Why can't you give me a timescale o...

Ox29 poor signal

Since the end of October there is been very poor Vodafone signal in this area. Coverage checker does not match with the actual experience on the ground. Not just me experiencing it, a lot of people are complaining on social media about the terrible s...

Simolee by 1: Seeker
  • 1094 Views
  • 3 replies
  • 0 thanks

OX29 - Eynsham, England

For the last 7 days the people in Eynsham, Oxfordshire who are on vodaphone have not been able to make or receive calls.  Texts and internet access do not seem to be affected.  Although I and many others have reported the issue, it appears nothing ha...

NUC Code

So a couple of years ago or more I moved to vodafone and brought my phone with me , the end of last year I got a better deal with an upgrade from another supplier , this left me with my old phone ( iphone 5)So I thought I'd sell it , but the person w...

Resolved! Sure Signal whitelist IP range request

I work for a small UK-based ISP.  Please can you add the following supernet to your whitelist, as we have had reports that customers with IPs in this range are unable to use Sure Signal devices:195.191.106.0/23 Thanks, Andy

ahicks by 2: Seeker
  • 3511 Views
  • 16 replies
  • 0 thanks

Business Data Sim - How do I check data usage/balance?

I have a Business account with a Data sim but I can not find out how to check usage.1. Business accounts don't work with the app.2. The Vodafone Business 'My Account' does not tell you until 15 days after the end of the month.3. Calling 44555 Does no...

iPhone X - battery usage and stand by times...?

I’m on IOS 11.2.1 and this happened on 11.2 too but I’m getting the exact usage and standby times when I check my battery usage.Anyone else having this?Sometimes it’s normal like standby time should be much higher than usage time etc.My battery is no...

KayZZ by 4: Newbie
  • 6586 Views
  • 12 replies
  • 0 thanks

Mobiclix charges

Hi everyone. I am new here. I noticed some strange charges in my Vodafone bill today and hope someone here can advice on what I can do to stop these charges.  I have been charged for Mobiclix a number of times. What is this?please help. 

Jea by 2: Seeker
  • 3272 Views
  • 3 replies
  • 0 thanks

Internet speed dropping during peak hours

Ever since we bought Vodafone internet, the speeds during peak hours are almost un usable. When it is not peak hours (Midnight-11am) the speed is fine. Anything other than that, I start seeing download speeds of anywhere from 1 to 3 mbps when its ove...

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How do I get out of a contract due to no signal for months!

I got my dad a contract last August as he has Dementia and I wanted to make sure he would always be able to get in touch with us. He moved to sheltered housing in January 2017 where he has received very little or no signal at all but since September ...

Audrey84 by 2: Seeker
  • 3564 Views
  • 4 replies
  • 0 thanks
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