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expanation of "unlimited texts"

pwrouse
2: Seeker
2: Seeker

Hi

 

I have a HTC M8 my contracted bundel states (amoungst other things) that I have unlimited UK mins and unlimed texts (not unlimited uk texts, therefore why am I being charged for texts to spain ?

11 REPLIES 11

BandOfBrothers
17: Community Champion
17: Community Champion

Hi, 

 

Are you texting to another uk mobile number in Spain. 

 

Also sometimes a normal text can be converted into a MMS text which are chargeable. Info here Why-have-I-been-charged-for-a-text-message.

Current Phone  >

Samsung Galaxy s²³ Ultra 512gb Phantom Black.

 

 

Thanks for this but only sms sent and received !

jeffkinn
17: Community Champion
17: Community Champion

@pwrouse wrote:

Hi

 

I have a HTC M8 my contracted bundel states (amoungst other things) that I have unlimited UK mins and unlimed texts (not unlimited uk texts, therefore why am I being charged for texts to spain ?


Are you somehow suggesting that a text to an overseas number should be part of your unlimited text package? They aren't and never have never have been. All the information is freely available on the Vodafone website

 

https://www.vodafone.co.uk/explore/costs/call-charges/

 

http://www.vodafone.co.uk/explore/costs/calling-abroad-from-the-uk/index.htm

Jeffkinn_Sig.png

Then why not put (in the bundle package wording) Unlimited UK texts like the UK in the unlimited  mins - because this does infer that the text SMS is worlwide  as it does not clearly state UK in the information line !

Not very clear at all - not impressed.

jeffkinn
17: Community Champion
17: Community Champion
Receiving a text from overseas is free. Sending one isn't

Jeffkinn_Sig.png

Thats not what it says on the "Bundeled" information it says UNLIMITED TEXTS not as suggested UNLIMITED UK TEXTS  !! I suggest that this is altered in future to reflect the true information as this is getting us nowhere !

hrym
17: Community Champion
17: Community Champion

It doesn't say that your calls and data are UK-only either, but they are.   There's plenty of information on using your phone abroad if you need it.

hrym
17: Community Champion
17: Community Champion

I had an idle moment, so I checked out what it says online:

SMS.png

 

It's pretty clear.   "UK".

http://www.vodafone.co.uk/shop/bundles-and-sims/sim-only-deals/index.htm

jeffkinn
17: Community Champion
17: Community Champion

@hrymThanks for that. I was going to do something similar but I've been travelling all day on business. I suppose it proves once again that there isn't anything that cannot be misunderstood by someone.

Jeffkinn_Sig.png