HTC

[weejuls]

hi

my Wildfire is now dropping call. calls last couple minutes if that then cut off.  in 12mins i had 6 drops. this has happening in only the 3 days or so. working perfectly. have had about 3 new sims, repair (less than 2 mths ago). now this. I am mighty peeved at this. since ive had this phone it has been a pain, only had it for less than yr. 

Please dont come up with the usual try this try that, i have tried all those and waste of time, having probs before so know what to do. I used sim in my spare phone and there was no call drops at all, so htc phone the problem. no surprise there.

what to do now.

julie

[weejuls]

Anyone from vodafone.

[Wayne]

Hi weejuls

Thanks for your post here. I’m sorry to hear that you are having problems with your phone again. I appreciate how frustrating this must be for you.

If you SIM works ok in another phone then it’s clear that the phone is at fault and will need to be sent away for repair under the warranty.

To find out what you need to do in order to get this sorted take a look at our Vodafone Repairs Thread. This can be found here.

Thanks

Wayne

[weejuls]

HI posted lasted week re htc dropping calls, So off it went to get fixed, Went to collect phone yesterday to b  given new htc wildfire. GUESS WHAT drops calls to. I am now absolutely cheesed off. (using cheap phone works ok so not sim as tried to explain to 191. ). I

What is my next moved. I do not wish for HTC and would like Vodafone to change my phone to something different.  This is causing me some what inconvenience.  3 sims, 2 repairs in so many months. not acceptable. I fulfil my contract by paying my bill. Help pls.

Julie

[Lee]

Hi weejuls,

Many thanks for your post.

I've moved into the existing thread as there's no point in having two threads for the same issue. It's also easier for the community to track

I'm really sorry the replacement device is suffering with the same symptoms. I've sent you a PM which can be accessed here so we can assess your options. If you could follow the instructions in the PM and send us your details one of the team will be with you as soon as they can.

Cheers,

Lee

[weejuls]

Hi Lee

the store put in yet another new sim, but still having call drop prob

julie

[weejuls]

have also contacted via contact us . .

[Simon]

Hi weejuls

Thanks for your reply. I can see that the your e-mail has been received into our inbox and one of the team will be in contact.

Thanks

Simon

[weejuls]

Thanks

[weejuls]

hi problem ongoing still. i am losing faith. julie

[weejuls]

i am still waiting on someone being in touch with me on this matter. this is no use to me as i have to keep changing phone to make a call or receive. Really not happy. A real inconvenience and not getting full use of phone.

julie

[weejuls]

Anyone. still awaiting a response from here and from vodaphone email or contact us service. (2nd may message sent) . this is now a joke.

I want a phone replaced other than htc. My contract isnt fulfilled, whether or not its voda or htc fault. Looking at next step in this matter.  

[James]

Hi weejuls,

Thanks for the update here and I’m sorry that you have not had a call from one of our team.

I have taken a look at the email history and can see that as you did not use the correct routing code your email was not sent to our queue directly and as a result is looks like it was closed on 03/05/2012 by one of our customer services representatives.

So that we can look at this and discuss this with you as a priority I have sent you another PM with further details on how to get this looked at as a priority by our team directly.

You can find your PM inbox here.

James

[weejuls]

Quote 3/5/12 Simon,' I can see that the your e-mail has been received into our inbox and one of the team will be in contact.' Whats this all about then.

 Surely no matter what contact us ! are replied to. This is absolutely ridiculous. Route code swore the right one was in. Next step is taking this further I think.. It is just delay delay delay.

[weejuls]

Replied contact us again, though cant get link highlighted so hope common sense prevails. used EFT 165. and username. I expect reply asap no matter what. This is absolute disgrace. Vodafone take my money quick enough every month but their services are go slow.

[weejuls]

ok called dropped 30 secs this time. please rush asap. i need for  sake of ill father and cant keep swapping phone. obviously htc no use now for calls. ( strange how this has happened in last month). phone need replaced to something other than htc. sry to b bugbear.

[Wayne]

Hi Miss Shearer,

I just tried to call you but unfortunately, I got your Voicemail. I replied to your email so if you can get back in touch we’ll be happy to call you and get this sorted for you.

Thanks

Wayne

eForum Team

[weejuls]

hi wayne sry just missed your call. have emailed you from my hotmail. tomorrow am would be good as at work til late tonight . regards julie

[DaveCD]

Hi weejuls

Thank you for your post.

I have arranged this for you, look forward to speaking with you.

Many Thanks

DaveCD

eForum Team

[weejuls]

thanks

julie