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Rank 1: Guest
lobespear
Posts: 10
Registered: ‎28-03-2008

Huawei Ascend G300 low mic volume during calls

Hi,

 

I am having a problem where I can hear the person on the other end of the call, but they cannot hear me. The microphone sensitivity seems to be too low.If I switch to speaker, the problem goes away. But that's not a practical solution in a busy office!

 

If I go into the engineering menu and switch "Dual Mic" OFF, it seems to improve the issue (though still not as well as switching to speaker), unfortunately the next time the phone is restarted, Dual Mic is reset back to ON.

 

This makes me think the problem is NOT a hardware issue, rather a firmware/software issue. Can anything be done about this?

 

thanks.

 

 

Message 1 of 15 (11,855 Views)
Rank 1: Guest
Titas
Posts: 1
Registered: ‎06-08-2012

Re: Huawei Ascend G300 low mic volume during calls

I have exactly the same problem - people can barely hear me until I put phone on "speaker" - they can then hear me fine.  I have seen several internet posts where people are complaining of the same problem.  Do you have a fix for this? 

Message 2 of 15 (11,781 Views)
Tech Team
Dave
Posts: 13,816
Registered: ‎28-11-2008

Re: Huawei Ascend G300 low mic volume during calls

Hi guys,

 

Did this happen from the point you got the handset, or did it start happening after a while? Similarly, has the volume been constant or is it getting worse over time?

 

With regards to the basic steps for resolving this, so we know where we are with this, have you tried a hard reset of the device?

 

- Switch the handset on
- Whilst powered up, remove the SIM card and battery
- Put the battery back in and switch on
- Wait a couple of minutes, then remove the battery again
- Replace the SIM and battery and switch back on

 

If this didn't help, can you check that there is no update for the firmware available, and confirm the version you are running for me?

 

Finally for now, have you tried backing up the device and restoring factory settings?

 

Dave

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Message 3 of 15 (11,709 Views)
Rank 1: Guest
zbvif
Posts: 1
Registered: ‎08-08-2012

Re: Huawei Ascend G300 low mic volume during calls

I too have this problem

 

I believe it has always been here, but I could not be ceratin (don't use the phone much for calls)

However a couple of people have complained in the last few weeks, so may be related to the most recent update

I did the upgrade prompted to me wirlessly a few weeks ago. my Build number ends in B892

 

I have tried a factory reset. That does not change anything

 

Promptyed by other forums I tried using speaker mode during calls, and that seems to help.

 

 

Neal

 

Message 4 of 15 (11,645 Views)
Rank 1: Guest
paulwheaney
Posts: 1
Registered: ‎08-08-2012

Re: Huawei Ascend G300 low mic volume during calls

This is my 3rd G300 phone since 24th June and this one has the mic issue.  Again i turned off the Dual Mic and it seems to improve volume but keeps resetting to 'on' when i switch the phone off and on again so is not a solution.  Seems to be another common fault with these phones.  Looks like it may have to go back and i'll switch to a different maunfacturer.....had enough of Hauwei.

Message 5 of 15 (11,601 Views)
Rank 1: Guest
lobespear
Posts: 10
Registered: ‎28-03-2008

Re: Huawei Ascend G300 low mic volume during calls

This issue had occurred from the point I got the handset. The volume had been constantly too low. I tried a hard reset at the time (following the steps listed), it didnt make a difference.

 

Yesterday, I checked for firmware updates. I was on B885 (normal vodafone version). I did an over-the-air update to B892 (normal vodafone version). This *did* seem to make a difference. I am now at least audible (even with DualMic ON). Despite that, the mic volume level is still lower than the speaker-mode volume level, so I think it could be improved with a simple firmware/software update: just need to set a higher "mic-sensitivity" level in non-speaker-mode.  

 

Message 6 of 15 (11,543 Views)
Rank 1: Guest
BradfordBadger
Posts: 7
Registered: ‎08-08-2012

Re: Huawei Ascend G300 low mic volume during calls

Same problem with the mic here. After waiting 5 days for the phone to be unlocked I finally got to use my phone and the first call I made my wife complained she could not hear me. Come on vodafone, not only it has a low ring tone volume, but the mic volume is naff too. Have I bought a turkey of a phone?

Message 7 of 15 (11,390 Views)
Tech Team
Ben_H
Posts: 7,784
Registered: ‎08-06-2009

Re: Huawei Ascend G300 low mic volume during calls

Hi BradfordBadger,

 

Thanks for posting. Can you also confirm which version of the software you're currently running by going into 'Settings', 'About', 'Software Information' for me? On the 'About' page, you can also check for 'Software Updates' too. 

 

Cheers, Ben

I’m part of the Vodafone Tech Team and here to help. As this is a public forum, we can only answer non account specific queries. Please note, we’re unable to reply to private messages.


If you see a helpful post, please click the 'Thanks' button to let the author know. If a post solves your query, please click the ‘This is the Answer?’ button. This helps others find helpful answers in the community too.

Message 8 of 15 (11,250 Views)
Rank 1: Guest
steveg271
Posts: 1
Registered: ‎18-08-2012

Re: Huawei Ascend G300 low mic volume during calls

I have the same problem too. The phone has always had this issue and it has run all the updates, but nothing seems to make any difference except turning on the speakerphone, in which case the other end can hear me perfectly.

 

Steve

Message 9 of 15 (11,039 Views)
Tech Team
Ben_H
Posts: 7,784
Registered: ‎08-06-2009

Re: Huawei Ascend G300 low mic volume during calls

Hi Steve,

 

Thanks for sharing. Have you already had your handset sent in for a warranty repair at all? As this isn't happening with every device, we'll need to treat it as an individual issue. Can you also confirm the software version that shows in your Settings menu? :smileyhappy:

Cheers, Ben

I’m part of the Vodafone Tech Team and here to help. As this is a public forum, we can only answer non account specific queries. Please note, we’re unable to reply to private messages.


If you see a helpful post, please click the 'Thanks' button to let the author know. If a post solves your query, please click the ‘This is the Answer?’ button. This helps others find helpful answers in the community too.

Message 10 of 15 (10,952 Views)
Rank 1: Guest
faz1975
Posts: 1
Registered: ‎09-03-2013

Re: Huawei Ascend G300 low mic volume during calls

I have the same issue. I sent it back to Tesco who said they could not replicate the problem and sent it back. I have now updated it to B952 firmware and still have the issue. Can I return it to vodafone for a repair?
Message 11 of 15 (8,231 Views)
Rank 33: Scholar II
Annie_N
Posts: 2,234
Registered: ‎20-08-2012

Re: Huawei Ascend G300 low mic volume during calls

If you bought from Tesco, they are responsible for sorting out repairs. Before arguing the toss with them, it might be worth trying the hard reset and factory data reset described above.

Using the speakerphone, or turning Dual Mic off, might be workarounds, but they have their limitations. Do you have access to a big Tesco store with a specialist electronics sales desk to whom you could demonstrate the problem?

Ann
Message 12 of 15 (8,213 Views)
Rank 2: First Poster
jaysonuk
Posts: 27
Registered: ‎30-01-2013

Re: Huawei Ascend G300 low mic volume during calls

Just out of interest reading about this problem, there is mention of turning DUAL MIC on or off

Quote " I go into the engineering menu and switch "Dual Mic" OFF" unquote

 

Can somebody tell me where to find this setting? I've looked everywhere on my G300 still on GB 2.03. and cant find it, and dont even know what dual mic is.

Message 13 of 15 (8,129 Views)
Tech Team
Ben_H
Posts: 7,784
Registered: ‎08-06-2009

Re: Huawei Ascend G300 low mic volume during calls

Hi jaysonuk,

 

Having checked on the Huawei website, you'll need to access the engineer menu by dialling * # * # 2846579 # * # *. The you need to go to 'Project Menu' -> 'Background setting' -> 'Dual Mic Setting' and turn it off (it will be "on" as default). Does that help improve it for you? :smileyhappy:

 

Cheers, Ben

I’m part of the Vodafone Tech Team and here to help. As this is a public forum, we can only answer non account specific queries. Please note, we’re unable to reply to private messages.


If you see a helpful post, please click the 'Thanks' button to let the author know. If a post solves your query, please click the ‘This is the Answer?’ button. This helps others find helpful answers in the community too.

Message 14 of 15 (8,114 Views)
Rank 2: First Poster
jaysonuk
Posts: 27
Registered: ‎30-01-2013

Re: Huawei Ascend G300 low mic volume during calls

Thanks Ben Ah I see! thanks for that. I'm not having a problem with mine but was just concerned something was missing from my phone settings.

Message 15 of 15 (8,102 Views)